Customer Service Background Screening Professional

2 days ago


San Antonio, Texas, United States San Antonio Retail Merchants Assoc Full time
About the Role

We are seeking a skilled Background Screening Customer Service Representative to join our team at San Antonio Retail Merchants Assoc. This role offers an exciting opportunity to work in a dynamic environment, utilize your expertise, and contribute to the success of our organization.

Key Accountabilities:

  1. Maintain accurate records of customer interactions and report status updates.
  2. Collaborate with colleagues to achieve team goals and objectives.
  3. Develop and maintain comprehensive knowledge of background screening products and services.
  4. Provide exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
  5. Conduct thorough investigations and gather information to resolve disputed claims.

Essential Qualifications:

  • A high school diploma or equivalent is mandatory.
  • Proficiency in basic computer applications, including MS Office and Google Suite.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and as part of a team.
  • Punctual attendance and a professional attitude are essential.

Estimated Salary: $48,000 - $58,000 per year, depending on experience and qualifications.



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