Customer Service Representative
1 day ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our Commercial Division team at Melnor, Inc. As a key liaison between customers, sales, and company departments, you will be responsible for ensuring timely and accurate order processing.
Key Responsibilities:
- Manually process orders, credits, and return authorizations.
- Assist the EDI Specialist with daily EDI order processing.
- Communicate order issues, such as pricing errors or inventory shortages, to customers and sales teams.
- Maintain data in our ERP system to facilitate order and invoice processing, eliminating errors.
- Utilize customer portals to retrieve orders, providing acknowledgement/acceptance of items, quantities, verification of pricing, terms, ASNs, and creation of bookings and invoices.
Requirements:
- Associates degree or high school diploma with equivalent customer service experience in a consumer goods industry.
- Excellent written and verbal communication skills, effectively collaborating with others.
- Strong self-starter who actively initiates projects and drives projects to completion.
- Skilled at handling multiple tasks and projects simultaneously with a reputation for being accurate, responsive, and well organized.
- Strong Microsoft Office skills, including Excel, Word, and Outlook.
- Ability to handle periods of high activity.
Preferred Qualifications:
- Experience with ERP systems such as Infor LX, SAP, or similar systems.
- Basic EDI experience.
Work Environment:
The individual is exposed to a typical office environment with ambient room temperature, lighting, and traditional office equipment. The performance of this position requires occasional exposure to the warehouse, which requires employees to wear close-toed shoes.
Physical Requirements:
While performing the duties of this job, the individual is regularly required to sit, stand, and walk a minimum of 8 hours per day. Individuals may be required to reach above shoulder height, below waist, or lift as required to file documents or to reach for product throughout the workday; lifting will include up to 25 pounds. Proper lifting techniques are required.
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