Restaurant Operations Manager
2 weeks ago
Baskin Robbins Restaurant Operations Manager
A Restaurant Operations Manager plays a pivotal role in leading a dynamic team to ensure exceptional customer experiences, operational efficiency, and the achievement of financial goals for a single restaurant location.
This position encompasses the comprehensive management of the restaurant in alignment with corporate standards, franchise guidelines, and legal regulations.
Key Responsibilities:
- Oversee all duties performed by restaurant staff
- Facilitate team meetings to foster communication
- Provide training and development for restaurant personnel
- Ensure adherence to brand standards, recipes, and operational systems
- Cultivate a guest-centric culture within the establishment
- Analyze guest feedback and implement strategies for improvement
- Communicate restaurant objectives, targets, and outcomes to team members
- Manage the introduction of new products, including training and promotional activities
- Uphold a safe and healthy environment by enforcing safety and sanitation protocols
- Monitor costs to enhance profitability
- Conduct periodic inventory assessments as required
- Prepare weekly staffing schedules to meet service demands
- Handle vendor orders and manage inventory supplies
- Perform self-evaluations and develop corresponding action plans
- Ensure compliance with the restaurant's budget as established by the franchise
- Manage cash handling procedures in accordance with franchise policies
- Collaborate with the Dunkin' Brands Field Operations team as necessary
Management Responsibilities:
- Recruit, onboard, and mentor restaurant staff
- Evaluate and provide feedback on employee performance
- Coach team members to enhance sales, profitability, and customer satisfaction
Qualifications:
- Proficient in basic computer operations
- Fluent in both spoken and written English
- Strong foundational skills in mathematics and financial management
- Previous leadership experience in the retail, restaurant, or hospitality sectors
- A college degree is preferred
- Possess strong analytical capabilities and business insight
- Ability to thrive in a collaborative, fast-paced team environment
- Demonstrate punctuality, integrity, and a positive demeanor
- Open to learning and adapting to change
- Capable of training and developing team members
- Skilled in motivating others
Physical Requirements:
- Ability to perform repetitive motions, including bending, stooping, and reaching.
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