Customer Service Representative II

5 days ago

Birmingham, Alabama, United States Disa Global Solutions Full time
About the Role

At Disa Global Solutions, we are seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer service team, you will play a critical role in ensuring the delivery of exceptional customer service to our clients.

Key Responsibilities
  • Client Interaction: Handle incoming client inquiries via various channels, providing accurate and timely information and resolution.
  • Database Management: Update and maintain client and collection site information in our company database to ensure accuracy.
  • Compliance Monitoring: Ensure all interactions and transactions comply with industry regulations and company policies.
  • Issue Resolution: Identify and resolve client and collection site issues, escalating them to the relevant departments when necessary.
  • Training and Onboarding: Assist in training new Customer Service Representatives and provide ongoing mentorship.
  • Quality Assurance: Perform regular quality checks to ensure that all services are executed according to established procedures and compliance guidelines.
  • Reporting: Prepare and generate reports as needed for internal departments and external clients.
  • Team Collaboration: Work closely with cross-departmental teams to enhance the customer experience.
  • Special Projects: Participate in special projects or initiatives as assigned by management, which could include process improvements or new service offerings.
Requirements
  • Education: High school diploma or equivalent
  • Experience: Minimum of 2-3 years in a customer service role, preferably in a regulated industry such as healthcare, finance, or government.
  • Communication Skills: Exceptional verbal and written communication skills in English.
  • Technical Skills: Proficiency in CRM software and Microsoft Office (Word, Excel, PowerPoint). Typing minimum 45 WPM.
  • Compliance Knowledge: Familiarity with relevant industry compliance standards and regulations is a plus.
  • Multi-tasking: Ability to handle multiple tasks and responsibilities simultaneously.
  • Attention to Detail: High level of accuracy in documentation and data entry.
  • Soft Skills: Excellent problem-solving and interpersonal skills.
Physical Requirements

While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to walk, sit for up to 8 hours a day, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, and able to lift up to 15lbs.

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