Client Support Representative

2 weeks ago


Murray, United States AdaptHealth Full time
Position Overview:

As a vital member of the AdaptHealth team, the Customer Service Specialist plays a crucial role in ensuring a seamless experience for our clients. This position involves a variety of responsibilities aimed at supporting our patients and enhancing their interactions with our services.

Key Responsibilities:
  • Acquire and maintain a comprehensive understanding of the products and services provided by AdaptHealth.
  • Respond promptly to all inquiries via phone and email, adhering to established performance goals.
  • Accurately document all interactions in accordance with company protocols.
  • Provide information regarding products, services, and general inquiries based on the needs of the customer.
  • Process orders efficiently, direct calls to the appropriate departments, and follow up on customer inquiries as needed.
  • Review necessary documentation to ensure precision and compliance.
  • Handle insurance verifications to assess patient eligibility, coverage details, and financial responsibilities.
  • Communicate with patients when documentation fails to meet guidelines, offering updates and alternative solutions to facilitate the referral process.
  • Meet quality assurance standards and other key performance indicators.
  • Resolve customer complaints and engage in effective problem-solving.
  • Demonstrate strong attention to detail and organizational capabilities.
  • Exhibit active listening skills and manage challenging situations with empathy and understanding.
  • Maintain flexibility regarding work hours and responsibilities.
Required Skills and Qualifications:
  • Exceptional customer service abilities.
  • Strong analytical and problem-solving skills with a keen eye for detail.
  • Effective decision-making capabilities.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks and manage multiple responsibilities.
  • Proficient in computer applications, particularly Microsoft Office.
  • Ability to learn new technologies and understand data flow within systems.
  • Familiarity with Medicare, Medicaid, and commercial health plan processes is preferred.
  • Ability to work independently as well as collaboratively within a team.
  • Adaptability and flexibility in a dynamic work environment, demonstrating accountability and initiative.
Minimum Qualifications:
  • High School Diploma or equivalent.
  • A minimum of one year of relevant experience in healthcare administration, financial services, insurance customer support, claims processing, or call center operations.
  • Experience in a Medicare-certified environment is considered relevant.


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