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Client Relations Specialist

2 months ago

Murray, United States Water Specialties Inc Full time

Join Our Team at Water Specialties Inc

Water Specialties Inc, a leader in the water purification sector for over 40 years, is on the lookout for dedicated and experienced individuals who are interested in building a long-term career in our thriving industry.

This is a full-time role, but we are open to flexible scheduling for the right candidate. A commitment of at least 24 hours per week (Monday to Friday) is required.

Why Work With Us?

If you are seeking a stable career path and value a company that invests in its employees, you will find a supportive environment here. We offer a company-sponsored mentorship apprenticeship program through the Water Quality Associations.

Compensation: Pay is commensurate with experience, and once you are fully trained and self-sufficient, you will be eligible for a monthly 2% sales commission.

Key Responsibilities:

  • Manage operations within our custom labeled water bottle department.
  • Create work orders using QuickBooks.
  • Collaborate with our graphic designer to develop label artwork that exceeds client expectations.
  • Coordinate the production schedule for labels, fulfill water bottle orders, and manage deliveries.
  • Order inventory, including caps, bottles, and cases.
  • Identify and pursue new business opportunities.
  • Assist clients with their delivery schedules and order adjustments for 5-gallon bottled water.
  • Support residential clients in scheduling maintenance or installation of purification systems.
  • Handle client invoicing.
  • Provide assistance to team members during downtime.
  • Occasionally assist walk-in customers, although foot traffic is minimal.

Qualifications:

  • Communication: Ability to convey information effectively and provide accurate responses.
  • Time Management: Skill in prioritizing tasks to deliver efficient solutions.
  • Active Listening: Capability to understand and acknowledge client concerns.
  • Problem Solving: Proficiency in analyzing issues and devising creative solutions.
  • Product Knowledge: Ability to provide precise information about our offerings.
  • Patience: Maintaining composure in challenging situations.
  • Empathy: Understanding client frustrations and demonstrating genuine care.
  • Willingness to Exceed Expectations: Commitment to under-promising and over-delivering.
  • Familiarity with QuickBooks is a plus.

Benefits:

  • Medical insurance with 75% coverage.
  • IRA with a 2% company contribution (Vanguard).
  • Two weeks of paid vacation.
  • Five paid holidays.
  • Complimentary bottled water home delivery service.