Senior Field Service Engineer

2 weeks ago


Charlotte, North Carolina, United States Revvity Full time
Job Title

Customer Support Engineer - Raleigh, NC


We are seeking a highly skilled and experienced Customer Support Engineer to join our Service Team in our Reproductive Health business unit. The ideal candidate will be responsible for providing top-notch service to our customers in the South Region.


Responsibilities:
  • Install, maintain, and repair equipment at customer sites, ensuring best-in-class service.
  • Maintain a professional relationship with customers, ensuring their satisfaction and trust.
  • Respond to repair needs with short notice travel to minimize customer equipment downtime.
  • Keep the Area Team Leader and Area Sales Manager informed of all issues.
  • Manage due dates for all Preventive Maintenance Service Orders, ensuring timely completion.
  • Manage and complete all Field Service Reports in a timely manner.
  • Order and maintain appropriate inventory to support customer accounts.
  • Accountable for assigned company assets, including company vehicle, tools, test equipment, company laptop, and company cell phone.
  • Complete company-assigned training in a timely manner.
  • Report potential quality issues via the corrective action process.


Requirements:
  • BS/BA in an engineering, life, or physical science discipline.
  • 2-5+ years of equipment experience performing installations, preventive maintenances, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
  • OR
  • AS/AA in an engineering, life, or physical science discipline.
  • 4-7+ years of equipment experience performing installations, preventive maintenances, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
  • OR
  • High School or GED.
  • 6-9+ years of equipment experience performing installations, preventive maintenances, troubleshooting, support, and/or end-user utilization of scientific instrumentation.


Preferred Qualifications:
  • Experience with Automated Liquid Handling, Micro-fluidics, and motion control systems.
  • Preference for previous Waters or Sciex products (LCMS, MSMS).
  • Previous manufacturer-related service experience (Waters, Sciex, Agilent, Thermo).
  • Ability to troubleshoot and diagnose complex technical issues.
  • Strong electro-mechanical skills.
  • Excellent organizational and communication skills.
  • Valid Driver's License.
  • Valid Passport.
  • Proficient in MS Office products.


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