Customer Service Representative

2 days ago


Ebensburg, Pennsylvania, United States Three Wire Systems Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Three Wire Systems. As a key member of our care coordination program, you will play a vital role in providing exceptional customer service to our clients and their families.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, resolving issues and fulfilling requests in a professional and courteous manner.
  • Triage customer needs, verifying demographics, appointment inquiries, and mileage check-in requests.
  • Clarify customer inquiries by researching and providing information to the appropriate entities.
  • Resolve customer concerns and escalate unresolved matters to the next appropriate department or level in a timely manner.
  • Promote electronic communication services by recognizing opportunities to utilize advanced case management technology.
  • Accurately document all call information in our case management system according to standard operating procedures.
  • Efficiently utilize tools and available resources, such as ECW, UCM, and the examinee portal.
Requirements
  • 1-3 years of experience in a call center or scheduling environment, preferably in a medical office.
  • Strong knowledge of administrative processes and ability to work as a team member and individual contributor.
  • Excellent communication and problem-solving skills, with the ability to interact with all levels of staff.
  • Proficient in relevant computer applications, including call center phone systems and electronic scheduling software.
  • Ability to work various shifts and hours to cover multiple time zones.
Preferred Qualifications
  • Customer Service: Intermediate
  • Sense of Urgency: Intermediate
  • Problem Solving: Intermediate
  • Interpersonal: Intermediate
  • Team Player: Intermediate
  • Written Communication: Intermediate
  • Verbal Communication: Intermediate
  • Organization: Intermediate
  • Excel: Intermediate
  • Word: Intermediate
  • Medical Terminology: Intermediate
  • MS Office: Intermediate
  • Multi-line phone: Intermediate
About Three Wire Systems

Three Wire Systems is a leading provider of care coordination services, dedicated to supporting the safety and welfare of others. Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our clients and their families.



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