Customer Service Representative
2 days ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Three Wire Systems. As a key member of our care coordination program, you will play a vital role in providing exceptional customer service to our clients and their families.
Key Responsibilities- Provide timely and effective responses to customer inquiries, resolving issues and fulfilling requests in a professional and courteous manner.
- Triage customer needs, verifying demographics, appointment inquiries, and mileage check-in requests.
- Clarify customer inquiries by researching and providing information to the appropriate entities.
- Resolve customer concerns and escalate unresolved matters to the next appropriate department or level in a timely manner.
- Promote electronic communication services by recognizing opportunities to utilize advanced case management technology.
- Accurately document all call information in our case management system according to standard operating procedures.
- Efficiently utilize tools and available resources, such as ECW, UCM, and the examinee portal.
- 1-3 years of experience in a call center or scheduling environment, preferably in a medical office.
- Strong knowledge of administrative processes and ability to work as a team member and individual contributor.
- Excellent communication and problem-solving skills, with the ability to interact with all levels of staff.
- Proficient in relevant computer applications, including call center phone systems and electronic scheduling software.
- Ability to work various shifts and hours to cover multiple time zones.
- Customer Service: Intermediate
- Sense of Urgency: Intermediate
- Problem Solving: Intermediate
- Interpersonal: Intermediate
- Team Player: Intermediate
- Written Communication: Intermediate
- Verbal Communication: Intermediate
- Organization: Intermediate
- Excel: Intermediate
- Word: Intermediate
- Medical Terminology: Intermediate
- MS Office: Intermediate
- Multi-line phone: Intermediate
Three Wire Systems is a leading provider of care coordination services, dedicated to supporting the safety and welfare of others. Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our clients and their families.
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