Customer Service Representative

7 days ago


Ebensburg, Pennsylvania, United States Suburban Propane Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service, sales, and support to our customers.

Key Responsibilities
  • Customer Service: Handle incoming calls, emails, and other customer inquiries in a professional and courteous manner.
  • Sales and Service: Utilize a proactive sales approach to identify and pursue sales opportunities, and provide service to customers to meet their needs.
  • Product Knowledge: Maintain an in-depth knowledge of Suburban Propane products and services, including propane, natural gas, and electricity.
  • Account Management: Manage customer accounts, including setting up and maintaining account information and data.
  • Administrative Tasks: Perform administrative tasks, such as data entry, reporting, and reconciliation, to ensure accurate and efficient customer service.
Requirements
  • Experience: Minimum of 3 years of experience in a customer service role.
  • Education: High School diploma or equivalent preferred.
  • Skills: Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Why Work for Suburban Propane?

At Suburban Propane, we offer a competitive compensation package, including medical, dental, and vision benefits, paid time off, and a 401(k) plan with company match. We also offer opportunities for career development and advancement, as well as a collaborative and supportive work environment.



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