Technical Account Manager

2 weeks ago


San Ramon, California, United States Five9 Full time
Unlock Customer Experience with Five9

Five9 is a leading provider of cloud contact center software, empowering businesses to deliver exceptional customer experiences. We're seeking an experienced Enterprise Technical Account Manager to join our team and help our clients achieve their goals.

Key Responsibilities:
  • Manage Enterprise Clients with Five9's Premium Support offering
  • Implement, troubleshoot, and support Five9 call center software solutions
  • Partner with Customers to optimize the Five9 call center software solution
  • Articulate the value of Five9's Services through presentations and open discussion with customers
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
Requirements:
  • 7+ years of related experience, with minimum of 3+ years in implementation/consulting services, support position, and/or sales engineering
  • Strong skills in project management, client management, and technical call center
  • Call Center industry experience
  • TCP/IP Networking knowledge
  • Strong practical understanding of VoIP applications and its principles
  • Proficient with WAN applications
  • Strong knowledge of PBX, ACD, CTI, IVR, and other call center related technology
  • Well-versed in Salesforce CRM
  • Ability to interpret HTML/XML related web posting
  • Outstanding customer verbal and written communication skills
  • Excellent time management skills, including managing multiple client implementations and sales activities simultaneously
Preferred Qualifications:
  • Strong understanding of PC and its operating systems, primarily Windows and Linux
  • Experience with SaaS model and applications
  • Development experience

Five9 offers a comprehensive compensation package, including a competitive salary range of $75,000-$146,000 USD, plus an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes health, dental, and vision coverage, paid time off, company-paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

Five9 is an equal opportunity employer and is committed to building a diverse and inclusive team. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.



  • San Ramon, California, United States Parachute Technology Full time

    Job Title: Technical Account ManagerWe are seeking an experienced Technical Account Manager to join our team at Parachute Technology. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our clients, providing technical guidance and support, and driving business growth.Key Responsibilities:Develop and...


  • San Ramon, California, United States Reputation Full time

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Reputation. As a Technical Account Manager, you will be responsible for working closely with our top clients to ensure successful adoption and maximization of our Reputation platform investment.Key ResponsibilitiesPartner with clients' digital and IT teams to ensure...


  • San Ramon, California, United States Five9 Full time

    Enterprise Technical Account ManagerFive9 is a leading provider of cloud contact center software, bringing innovation to customers worldwide. We're seeking an experienced Enterprise Technical Account Manager to join our team.Key Responsibilities:Manage Enterprise Clients with Five9's Premium Support offeringImplement, troubleshoot, and support Five9 call...


  • San Ramon, California, United States Five9 Full time

    Job Title: Enterprise Technical Account ManagerFive9 is seeking an experienced Enterprise Technical Account Manager to join our team. As a key member of our customer success organization, you will be responsible for managing our largest and most complex customer relationships, ensuring their success with our cloud contact center software.Key...


  • San Ramon, California, United States Five9 Full time

    Enterprise Technical Account ManagerFive9 is a leading provider of cloud contact center software, empowering businesses to deliver exceptional customer experiences. We're seeking an experienced Enterprise Technical Account Manager to join our team and drive customer success.Key Responsibilities:Manage Enterprise Clients with Five9's Premium Support...


  • San Ramon, California, United States Dialpad Full time

    Job DescriptionAbout DialpadDialpad is a leading provider of AI-powered customer communications platforms. Our mission is to revolutionize the way businesses communicate with their customers, and we're looking for a talented Director, External Reporting & Technical Accounting to join our team.About the RoleThe Director, External Reporting & Technical...


  • San Diego, California, United States CARET Full time

    About CARETCARET is a leading provider of technology and automation solutions for legal and accounting firms. Our mission is to empower professionals to focus on what matters most.Job SummaryWe are seeking a highly skilled Technical Accounting Manager to join our team. As a key member of our implementation and professional services teams, you will be...


  • San Francisco, California, United States Braze Full time

    About the RoleBraze is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for owning the ongoing technical relationship with our customers, collaborating closely with the Customer Success and wider account teams. You will serve as a trusted technical advisor, defining the Braze...


  • San Diego, California, United States CARET Full time

    About CARETCARET is a cutting-edge technology company that empowers legal and accounting firms to excel in their profession. Our innovative solutions bring automation and efficiency to the industry, allowing professionals to focus on what matters most.Job SummaryWe are seeking a highly skilled Technical Accounting Manager to join our remote-first team. As a...


  • San Jose, California, United States Hume AI Full time

    About Hume AIHume AI is a pioneering company dedicated to building artificial intelligence that prioritizes human well-being. Our mission is to create AI solutions that are guided by human values, addressing the most pressing challenges of the 21st century.Job DescriptionWe are seeking a Technical Account Manager to bridge the gap between our cutting-edge AI...


  • San Jose, California, United States Hume AI Full time

    About Hume AIHume AI is a pioneering company dedicated to building artificial intelligence that prioritizes human well-being. Our mission is to create AI solutions that are guided by human values, addressing the most pressing challenges of the 21st century.Job DescriptionWe are seeking a highly skilled Technical Account Manager to bridge the gap between our...


  • San Francisco, California, United States Strava Full time

    About This RoleStrava is seeking a highly skilled Technical Accounting Manager to join our team in San Francisco. As a key member of our controllership function, you will play a critical role in ensuring the accuracy and compliance of our financial reporting.Key ResponsibilitiesLead technical accounting operations, ensuring full compliance with US GAAP and...

  • Account Manager

    4 weeks ago


    San Ramon, California, United States Tyndale Company Full time

    Account ManagerAt Tyndale Company, we are seeking a highly skilled Account Manager to join our award-winning team. As a trusted advisor to our customers, you will play a critical role in managing our customer onboarding process and delivering exceptional support and service.Key Responsibilities:Manage and grow mid/large strategic national accounts, resolving...


  • San Francisco, California, United States Guidewheel Full time

    Job OverviewGuidewheel is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will play a critical role in launching and supporting customers in North America to successfully implement and get value from Guidewheel.This is a remote-first role, responsible for supporting customers in North American time...

  • Account Manager

    2 days ago


    San Ramon, California, United States Tyndale Company, Inc Full time

    Job OverviewTyndale Company, Inc. is seeking a highly skilled Account Manager to join our team. As a trusted advisor to new and existing customers, you will play a critical role in managing our customer onboarding process and delivering exceptional support and service.Key Responsibilities:Manage and grow mid/large strategic national accounts, resolving all...


  • San Jose, California, United States Adobe Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Adobe. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our largest customers, providing technical guidance and support to ensure their success with our Adobe Experience Cloud solutions.Key...


  • San Francisco, California, United States Guidewheel Full time

    Job DescriptionGuidewheel is a rapidly growing company that requires a skilled Technical Account Manager to provide exceptional technical support to our customers. This role is critical to our long-term success and involves launching and supporting customers in North America to successfully implement and get value from our platform.This position is...


  • San Francisco, California, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. Our media buying platform empowers brands to deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.Our CultureWe take pride in the culture we've...

  • Account Manager

    3 weeks ago


    San Ramon, California, United States Tyndale Company, Inc Full time

    Job OverviewWe are seeking a highly skilled Account Manager to join our team at Tyndale Company, Inc. As a trusted advisor to our customers, you will play a critical role in managing our customer onboarding process and delivering exceptional support and service.Key Responsibilities:Manage and grow mid/large strategic national accounts, resolving all account...


  • San Francisco, California, United States Check Full time

    Unlock the Full Potential of Payroll SolutionsAt Check, we're revolutionizing the payroll industry with our innovative embedded payroll space. As a Technical Account Manager, you'll play a crucial role in empowering our partners to create new payroll businesses and transform the way companies pay their employees.Key Responsibilities:Serve as the technical...