Technical Account Manager

3 days ago

San Jose, California, United States Hume AI Full time
About Hume AI

Hume AI is a pioneering company dedicated to building artificial intelligence that prioritizes human well-being. Our mission is to create AI solutions that are guided by human values, addressing the most pressing challenges of the 21st century.

Job Description

We are seeking a highly skilled Technical Account Manager to bridge the gap between our cutting-edge AI technology and our customers' needs. This role combines technical expertise, customer engagement, and product operations to ensure successful integration and adoption of our AI solutions.

Key Responsibilities
  • Act as the primary technical point of contact for key customer accounts, providing proactive support and guidance throughout the integration process.
  • Guide customers in effectively implementing our APIs for AI models into their products, sometimes building examples or helping directly with integrations.
  • Develop and maintain internal and external documentation to support customer onboarding and integrations.
  • Collaborate with internal teams to resolve complex technical issues and relay customer feedback for product improvements.
  • Conduct technical workshops and training sessions for customers, virtually and in person.
  • Track customer progress and identify opportunities for case studies and success stories.
  • Contribute to the continuous improvement of our processes for supporting customers.
Requirements
  • Willingness to commute to our San Jose office at least twice a week.
  • 3+ years of experience in a technical role, such as technical product management, solutions engineering, software engineering, or technical account management.
  • Strong technical aptitude, with hands-on experience working with APIs and integrating complex software systems, and proficiency in at least one programming language (ideally Python and TypeScript).
  • Excellent collaborative problem-solving skills, as shown by personal projects and more.
  • Ability to explain complex technical concepts to diverse audiences, with outstanding written and verbal communication skills.
  • Proven track record of managing projects, working with client relationships, and prioritizing effectively in a fast-paced environment.
What We Offer

We offer a competitive annual salary of $100,000-$200,000 USD, commensurate with experience.

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