IT Operations Center Analyst

2 days ago


Seattle, Washington, United States ReqRoute Inc Full time
Job Title: IT Operations Center Analyst

Job Summary:
ReqRoute Inc is seeking an experienced IT Operations Center Analyst to join our team. As a key member of our IT operations team, you will be responsible for monitoring and managing complex network components in a 24x7 environment. You will work closely with engineers and team members to identify and resolve issues related to network usage, server utilization, uptime, and other critical elements.

Key Responsibilities:
  • Monitor network components and identify potential issues
  • Collaborate with engineers and team members to resolve issues
  • Perform routine maintenance tasks, patching, and upgrades
  • Configure monitoring tools to provide performance metrics
  • Facilitate and manage conference calls and bridges during critical events and outages
  • Resolve technical issues related to computer hardware, software, network devices, and network connectivity

Requirements:
  • ITIL or service management principles and guidelines
  • Service Now or other IT Service Management software
  • Tier 1, Tier 2, and Tier 3 process and workflow management
  • Office 2016, Windows OS, Mac OS, Android/Apple mobile devices; support for Specialized software such as CAD
  • Windows, Unix/Linux server, VM experience
  • Cisco, Juniper, Microsoft certifications preferred
  • Previous knowledge pertaining to Solar Winds preferred
  • Network and IT Infrastructure monitoring experience
  • Troubleshooting in a complex IT environment
  • Leading process improvement efforts, implementing process changes and improving productivity

Work Environment:
  • Work will be performed in a standard office environment and/or via a remote office
  • Promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required


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