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Branch Relationship Banker
2 months ago
At BankTalent HQ, we are seeking a highly skilled Branch Relationship Banker to join our team in Fresno, CA. As a key member of our branch team, you will be responsible for providing exceptional customer service to our clients and customers, building strong relationships, and driving sales growth.
Key Responsibilities:- Provide full-service banking services to new and existing customers, with a focus on sales and service.
- Resolve client concerns through direct personal action or by referring clients to alternative bank department resources.
- Make appropriate referrals for other bank products and services, including commercial lending products.
- Follow up with clients as needed.
- Perform cash transactions, open or update accounts, originate and close consumer or small business loans.
- Resolve customer service issues.
- Establish, expand, and maintain a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
- High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts, or loan processing, or other directly related experience.
- Previous experience in a financial sales representative-oriented role preferred.
- Working knowledge of mathematical calculations and standard banking products, services, and transactions.
- Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
- Proven customer service, interpersonal, and communication skills, both verbal and written.
- Effective selling, cross-selling, and referral skills.
- Solid mathematical, problem-solving, and negotiation skills.
- Solid interpersonal & relationship building skills.
- Strong attention to detail and time management.
- Proficient in basic computer skills.
- Medical, Dental, and Vision Insurance - START DAY ONE
- Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
This position is eligible to earn a base salary in the range of $20 - $22 hourly, depending on job-related factors such as level of experience.
