Customer Service Representative

1 week ago


West Des Moines, Iowa, United States EquiTrust Full time
Job Title: Inforce Customer Support Agent

The Inforce Customer Support Agent plays a vital role in delivering exceptional customer service to EquiTrust clients. This position requires strong communication skills, attention to detail, and the ability to work independently and collaboratively as part of a team.

Key Responsibilities:
  • Respond to customer inquiries, providing clear and concise information to resolve issues and concerns.
  • Manage a high volume of inbound calls, ensuring timely and efficient resolution of customer requests.
  • Update and maintain accurate records of customer interactions and transactions in the call center database.
  • Meet performance standards and metrics, including quality and productivity targets.
  • Facilitate financial transactions and requests, including withdrawals, surrenders, and transfers, and communicate with clients, agents, or transfer companies as required.
  • Maintain a basic knowledge and understanding of EquiTrust products and services.
  • Support the Policy Administration team and other departments as needed.
  • Contribute to the goals and objectives of EquiTrust by working collaboratively and fostering a positive and inclusive work environment.
Requirements:
  • 1 year of contact center experience preferred.
  • High School Diploma or Equivalent required.
Working Conditions:
  • Travel not required.

EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit https://www.equitrust.com/careers/opportunities/applicant-notices/.



  • Des Moines, Iowa, United States Acro Service Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Acro Service Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone, email, and other communication channels.Key Responsibilities:Respond to customer inquiries and resolve...


  • Des Moines, Iowa, United States Acro Service Corp Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corp.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch service to our customers.Key ResponsibilitiesRespond to customer...


  • Des Moines, Iowa, United States Acro Service Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer...


  • Des Moines, Iowa, United States Acro Service Corporation Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Acro Service Corporation. As a premier supplier, we offer a dynamic and supportive work environment where you can grow and develop your skills.Key Responsibilities:Provide exceptional customer service via phone, email, and chatResolve customer complaints and issues in a...


  • Des Moines, Iowa, United States Acro Service Corporation Full time

    Job SummaryWe are seeking a skilled Call Center Representative to join our team at Acro Service Corporation. As a premier supplier, we offer a dynamic and supportive work environment that fosters growth and development.Key ResponsibilitiesProvide exceptional customer service through phone, email, and chat support.Resolve customer inquiries and issues in a...


  • West Des Moines, Iowa, United States U-Haul Full time

    Job Title: Customer Service RepresentativeAbout the Role:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers. You will work closely with our team to ensure that customers receive the help they need, whether it's with...


  • Des Moines, Iowa, United States Service Legends Full time

    Unlock Your Potential as a Service LegendAre you ready to take your customer service skills to the next level? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!About Service LegendsAt Service Legends, we're passionate about delivering exceptional customer experiences that leave a lasting...


  • West Des Moines, Iowa, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Strategic Staffing Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Job Summary:The ideal candidate will have a strong...


  • West Des Moines, Iowa, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Strategic Staffing Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer...


  • West Des Moines, Iowa, United States Watercress Financial Group LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Watercress Financial Group LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling high volumes of incoming customer calls, and addressing all account-related...


  • Des Moines, Iowa, United States Service Legends Full time

    Job Title: Customer Service AgentWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Service Legends. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Respond to incoming service and...


  • West Des Moines, Iowa, United States Bob Smith - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a representative, you will play a key role in establishing and maintaining strong relationships with our customers, providing them with exceptional service and support.Responsibilities:Develop and maintain customer...


  • West Des Moines, Iowa, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...


  • West Des Moines, Iowa, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...


  • West Des Moines, Iowa, United States EquiTrust Full time

    {"title": "Customer Service Representative", "content": "Job SummaryThe Inforce Customer Support Senior Agent plays a vital role in providing exceptional customer service to our clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our customers.Key...


  • Des Moines, Iowa, United States XPO Logistics Full time

    XPO Logistics: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at XPO Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and business partners.Key Responsibilities:Assist customers with inquiries and resolve issues in a...


  • Des Moines, Iowa, United States Acro Service Corp Full time

    Job Title: Call Center SpecialistAt Acro Service Corp, we are seeking a highly skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels.Key Responsibilities:Respond to customer inquiries and...


  • West Des Moines, Iowa, United States Watercress Financial Group LLC Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess strong communication skills, a solid understanding of financial products and services, and the ability to work in a fast-paced call center environment.ResponsibilitiesProvide account-level information to...


  • West Des Moines, Iowa, United States Bank Northwest Full time

    Job SummaryBank Northwest is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide prompt, efficient, and...


  • West Des Moines, Iowa, United States Bank Northwest Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bank Northwest. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide prompt, efficient,...