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Lead Therapist Manager

2 months ago

Cambridge, Massachusetts, United States Massage Envy Full time

Job Summary:

We are seeking a highly motivated and experienced Lead Therapist Manager to join our team at Massage Envy Cambridge Memorial Drive. As a key member of our management team, you will be responsible for leading a team of therapists and ensuring that our clients receive exceptional service and treatment.

Key Responsibilities:

  • Lead and manage a team of therapists to deliver exceptional client experiences and achieve business goals.

  • Develop and implement strategies to drive membership sales, retail sales, and client retention.

  • Collaborate with the management team to achieve business objectives and improve operational efficiency.

  • Provide coaching and training to therapists to enhance their skills and knowledge.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Manage inventory, scheduling, and other operational aspects of the business.

  • Develop and maintain positive relationships with clients, therapists, and other stakeholders.

Requirements:

  • Minimum 2 years of experience in a management or leadership role in a spa, salon, or wellness center.

  • Proven track record of success in driving sales, improving client satisfaction, and leading a team.

  • Excellent communication, leadership, and problem-solving skills.

  • Ability to work in a fast-paced environment and adapt to changing priorities.

  • Knowledge of spa operations, client service, and sales principles.

What We Offer:

  • Competitive salary and bonus structure.

  • Opportunities for professional growth and development.

  • Collaborative and supportive work environment.

  • Discounts on spa services and products.

  • Recognition and rewards for outstanding performance.