LoanIQ Support Specialist

4 weeks ago


Charlotte, North Carolina, United States Apex Systems Full time

LoanIQ Production Support Role

Client: Apex Systems

Contract Duration: 12+ months

Work Arrangement: Hybrid (3 days onsite, 2 days remote)

Essential Skills:

  • Minimum of 7 years of experience in Product Support, Business Analysis, Technical Analysis, or a related field.
  • At least 3 years of hands-on experience with LoanIQ technology.
  • Proficient troubleshooting capabilities.
  • Familiarity with programming methodologies is advantageous.
  • Experience in application support is preferred.

Role Overview

The selected candidate will deliver technical assistance and direction to users and stakeholders utilizing the LoanIQ platform.

They will be responsible for diagnosing and resolving intricate LoanIQ system challenges.

Additionally, they will document troubleshooting processes and maintenance protocols for future reference and knowledge dissemination.

Required Qualifications

Demonstrated expertise with LoanIQ, encompassing a technical comprehension of its implementation and configuration.

Strong analytical skills with the capability to swiftly identify and rectify technical problems.

Exceptional communication abilities, both written and verbal, with a talent for simplifying complex information.

Preferred Soft Skills

  • Exudes a positive demeanor. Energetic and adaptable to change.
  • Ability to follow instructions effectively.


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