LoanIQ Support Specialist
4 weeks ago
LoanIQ Technical Support Role
Client Type: Large Financial Institution
Work Arrangement: Hybrid Model
Key Competencies:
- Minimum of 7 years in Product Support, Business Analysis, or Technical Analysis.
- At least 3 years of specialized experience with LoanIQ.
- Strong analytical and troubleshooting capabilities.
- Familiarity with programming methodologies is advantageous.
- Prior experience in application support is preferred.
Role Overview
The primary responsibility involves delivering technical assistance and expert advice to users and stakeholders concerning the LoanIQ platform.
Diagnose and resolve intricate issues within the LoanIQ system.
Maintain detailed documentation of troubleshooting processes and maintenance protocols for future reference and knowledge dissemination.
Required Qualifications
Demonstrated expertise with LoanIQ, encompassing a technical grasp of its setup and configuration.
Exceptional troubleshooting abilities with a knack for swiftly identifying and rectifying technical challenges.
Strong verbal and written communication skills, capable of simplifying complex concepts for diverse audiences.
Preferred Soft Skills
- Exudes a positive demeanor. Adaptable and resilient in the face of change.
- Ability to follow directions effectively.
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