Operational Leader

3 weeks ago


New York, New York, United States Steris Corporation Full time
About the Role

This is a hands-on operational leadership position within the Service Operations division at Steris Corporation.

As an Operational Leader, you will have direct reports and be responsible for on-site surgical instrument repair and cleaning. This role requires travel by driving a motor vehicle and must be able to pass a DOT medical exam.

You will be based out of one of the following states: New York and must be able to be compliant with hospital/Customer credentialing requirements.

Key Responsibilities
  • Ensure compliance and model required safety procedures and requirements of mobile lab operations.
  • Lead/support continuous improvement, training and other operational initiatives.
  • Act as first escalation point for Customer and employee issues that exceed Repair Specialist authority.
  • Manage and track Customer trends and provide timely coaching to employees and feedback to leadership.
  • Strategize with STERIS sales and service teams to develop and optimize new and existing business.
Requirements
  • An Associates degree and 3 years of surgical instrument experience with 1 year of leadership.
  • In lieu of Associates degree, must have 7 years relevant work experience including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/ Sales environment with frequent Customer contact and daily operational/ support activities.
  • Strong conflict management skills required.
  • Must have strong verbal and written communication skills.
  • Strong Microsoft experience required.
  • Must be 21 years old to meet FMCSA requirements for commercial driving.
  • Must have a valid driver's license with an acceptable driving record.
Salary

The estimated salary range for this opportunity is $78,500.00 - $109,987.50 per year. This position is eligible for bonus participation.



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