Current jobs related to Customer Support Center Leader - Ridgewood - Ridgewood

  • Customer Support Representative

    1 month ago

    Ridgewood, New Jersey, United States Dandelion Travels Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team at Dandelion Travels as a Customer Support Agent.This is a unique opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to our clients.As a Customer Support Agent, you will be responsible for:Maintaining...

  • Customer Support Agent

    3 weeks ago

    Ridgewood, United States Dandelion Travels Full time

    About the job Customer Support Agent Do you want to work remotely from home? Simply just work from anywhere? Do you want to work in an environment that values YOU and sets you up for SUCCESS? You are extremely valuable as you are the main point of contact for clients. You are responsible for creating unique travel itineraries, processing payments, and...

  • Contact Center Director

    1 month ago

    Ridgewood, United States Ridgewood Full time

    Contact Center Manager Job DescriptionRidgewood is seeking a highly skilled Contact Center Manager to lead our customer support team. As a key member of our organization, you will be responsible for managing and leading a team of customer support professionals, setting clear performance expectations and goals for growth.Key Responsibilities:Team Management:...

  • Healthcare Support Specialist

    4 weeks ago

    Ridgewood, New Jersey, United States Ridgewood Center Full time

    About the RoleRidgewood Center is seeking a dedicated and compassionate Certified Nursing Assistant (CNA) to join our team. As a CNA, you will play a vital role in providing high-quality patient care and supporting the well-being of our residents.Key ResponsibilitiesAssist patients with activities of daily living (ADLs), such as bathing, dressing, and...

  • Customer Service Director

    2 months ago

    Ridgewood, United States Ridgewood Full time

    About the RoleRidgewood is seeking a highly skilled and experienced Customer Service Director to lead our Contact Center team. As a key member of our organization, you will be responsible for managing and leading a team of customer support professionals, setting clear performance expectations and goals for growth.Key ResponsibilitiesTeam Management: Manage...

  • Assistant Station Leader

    1 month ago

    Ridgewood, United States SkyHop Global Full time

    Job Title: Assistant Station LeaderSkyHop Global is seeking a highly skilled and experienced Assistant Station Leader to join our dynamic team. As a key member of our operations team, you will be responsible for leading a multi-site operation to achieve company goals and objectives.Key Responsibilities:Provide leadership to the transportation and schedule...

  • Assistant Station Leader

    1 month ago

    Ridgewood, United States Skyhop Global Full time

    Job Title: Assistant Station LeaderAt Skyhop Global, we are seeking a highly skilled and experienced Assistant Station Leader to join our dynamic team. As a key member of our operations team, you will be responsible for leading a multi-site operation to achieve company goals and objectives.Key Responsibilities:Provide leadership to the transportation and...

  • Diagnostic Treatment Center Nurse

    5 days ago

    Ridgewood, New Jersey, United States Mitchell Martin Full time

    Job Title: Diagnostic Treatment Center NurseWe are seeking a skilled and compassionate Diagnostic Treatment Center Nurse to join our team at Mitchell Martin. As a Diagnostic Treatment Center Nurse, you will play a vital role in ensuring the quality and safety of nursing services in our Diagnostic & Treatment Center (DTC) and Day Health Center (DHC).Key...

  • Diagnostic Treatment Center Nurse

    2 weeks ago

    Ridgewood, New Jersey, United States CenterLight Health System Full time

    Job Title: Diagnostic Treatment Center NurseAt CenterLight Health System, we are seeking a highly skilled and compassionate Diagnostic Treatment Center Nurse to join our team. As a Diagnostic Treatment Center Nurse, you will play a vital role in ensuring the quality and safety of nursing services in our Diagnostic & Treatment Center and Day Health Center.Key...

  • After School Program Leader

    5 days ago

    Ridgewood, New Jersey, United States AlphaBest Full time

    Company Overview: AlphaBEST After School is a leading provider of after-school programs in Ridgewood, NJ. Our mission is to provide a safe, fun, and engaging environment for children to explore their interests and develop new skills.Salary: The salary for this position is $16.25-$18.00 per hour, based on qualifications and experience.Job Description: We are...

  • Diagnostic Treatment Center Nurse

    2 weeks ago

    Ridgewood, United States CenterLight Health System Full time

    Job Purpose:The Diagnostic Treatment Center (DTC) Nurse ensures quality and safe delivery of nursing services in the Diagnostic & Treatment Center (DTC) and Day Health Center (DHC). This role assesses, plans, implements, and coordinates nursing care in the Medical Practice and DHC.Key Responsibilities:Coordinates and collaborates with the Site Medical...

  • Diagnostic Treatment Center Nurse

    2 weeks ago

    Ridgewood, United States Mitchell Martin Full time

    Job Title: Diagnostic Treatment Center Nurse Mitchell Martin is seeking a skilled Diagnostic Treatment Center Nurse to join our team. As a Diagnostic Treatment Center Nurse, you will be responsible for ensuring the quality and safe delivery of nursing services in the Diagnostic & Treatment Center (DTC) and Day Health Center (DHC).Key Responsibilities:Assess,...

  • Certified Nursing Aide

    1 month ago

    Ridgewood, United States Brooklyn Center Full time

    Brooklyn Center is hiring a Certified Nurse Assistant (CNA) in Brooklyn, NY. Now Hiring Straight to the Union!Base rate is $22.15 with an additional 10% shift differential for evenings and nights . DUTIES: Observing Residents Reporting any health issues to the supervising nurse Taking care of a Resident's personal hygiene, including bed bath,...

  • RN - Diagnostic Treatment Center

    3 weeks ago

    Ridgewood, United States Mitchell Martin Full time

    A Day treatment facility located in Ridgewood, NY is looking for an Diagnostic Treatment Center RN Position Type: HC-Contract Location: Ridgewood, NY Schedule: 3 Days Per Week Onsite JOB PURPOSE: • The DTC RN ensures quality and safe delivery of nursing services in the Diagnostic & Treatment Center (DTC) and Day Health Center (DHC). • Assesses, plans,...

  • RN - Diagnostic Treatment Center

    3 weeks ago

    Ridgewood, United States Mitchell Martin Full time

    A Day treatment facility located in New York is looking for an Diagnostic Treatment Center RN Position Type: HC-Contract Location: New York Schedule: Monday - Friday, 8:30am - 5:00pm (1 hour lunch) JOB PURPOSE: • The DTC RN ensures quality and safe delivery of nursing services in the Diagnostic & Treatment Center (DTC) and Day Health Center (DHC). •...

  • Diagnostic Treatment Center Nurse

    2 weeks ago

    Ridgewood, United States Mitchell Martin Full time

    Job Title: Diagnostic Treatment Center NurseA leading healthcare organization, Mitchell Martin, is seeking a skilled Diagnostic Treatment Center Nurse to join their team. As a Diagnostic Treatment Center Nurse, you will play a vital role in ensuring the quality and safety of nursing services in the Diagnostic & Treatment Center (DTC) and Day Health Center...

  • Senior Residential Real Estate Sales Leader

    2 weeks ago

    Ridgewood, New Jersey, United States Upward On Full time

    About the OpportunityThis is an exciting opportunity for a seasoned sales leader to join our team as a Branch Vice President of Residential Sales. As a key member of our leadership team, you will be responsible for driving sales growth and revenue in our regional residential real estate sales office.You will work closely with Branch Managers and Assistant...

  • Senior Sales Leader, Residential Real Estate Division

    2 hours ago

    Ridgewood, New Jersey, United States Upward On Full time

    Job DescriptionAbout the OpportunityThis exciting opportunity is for a seasoned sales leader to serve as the senior sales manager for a regional residential real estate sales office. The successful candidate will be responsible for working closely with branch managers and assistant managers to maximize sales production and grow the residential real estate...

  • Diagnostic Treatment Center Nurse

    2 weeks ago

    Ridgewood, United States CenterLight Health System Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at CenterLight Health System as a Diagnostic Treatment Center Nurse. In this role, you will be responsible for providing high-quality patient care in a fast-paced environment, working collaboratively with our interdisciplinary team to ensure the best possible...

  • Diagnostic Treatment Center Nurse

    6 days ago

    Ridgewood, United States Mitchell Martin Full time

    Job Title: Diagnostic Treatment Center NurseJob Summary:We are seeking a skilled and compassionate Diagnostic Treatment Center Nurse to join our team at Mitchell Martin. As a Diagnostic Treatment Center Nurse, you will be responsible for providing high-quality nursing care to patients in a fast-paced and dynamic environment.Key Responsibilities:Assess, plan,...

Customer Support Center Leader

2 months ago

Ridgewood, United States Ridgewood Full time
Estimated Salary: $85,000-$110,000 Annually.

Key Responsibilities:
  • Lead and manage a team of customer service representatives, establishing clear performance benchmarks and growth objectives.
  • Support the Digital Channels Officer in overseeing daily operations of the contact center, focusing on business development and service enhancement initiatives.
  • Collaborate with the Retail Banking division to effectively maintain and strengthen cross-channel deposit relationships.
  • Supervise staff to ensure compliance with established Service Level Agreements (SLAs).
  • Foster a Contact Center environment that encourages teamwork, mutual respect, empowerment, and transparent communication.
  • Analyze unusual customer behaviors to mitigate fraud, working closely with key partners to refine fraud operation policies and procedures.
  • Extract insights from data by evaluating contact center metrics and Key Performance Indicators (KPIs). Lead initiatives for improvement to meet established goals.
  • Provide management with recommendations based on analytical findings and assist in their implementation.
  • Ensure compliance with contact center policies, procedures, and regulatory requirements.
  • Conduct regular performance assessments, offering coaching and feedback to team members, while identifying training needs to boost individual and team performance.
  • Work in partnership with other departments to address customer inquiries and escalated issues, enhancing the overall customer experience.
  • Review and approve daily operations and reports to ensure adherence to bank policies and procedures.
  • Stay informed on industry trends, best practices, and emerging technologies relevant to contact centers.
  • Assist the Contact Center during peak call volume periods by taking inbound calls.
  • Achieve performance targets through effective recruitment, selection, training, coaching, counseling, and disciplinary actions; manage scheduling and payroll; enforce policies and procedures.
  • Engage in special projects and assignments as required.
  • Availability to work evenings and weekends as necessary.
Job Qualifications:
  • 3-5 years of experience in contact center management.
  • Demonstrated leadership, management, and motivational capabilities.
  • Familiarity with contact center technologies, including Automatic Call Distribution (ACD), workforce management, and quality management systems.
  • Maintain current knowledge of and comply with all relevant state and federal regulations, including but not limited to the Bank Secrecy Act, Consumer Privacy, and Fair Lending.
  • Experience working in a fast-paced environment and adept at managing change.
  • Strong analytical and organizational skills with attention to detail and the ability to manage multiple tasks effectively.
  • Excellent written and verbal communication skills, capable of breaking down complex topics for both banking and non-banking staff.
  • Proven project management skills and experience in cross-departmental collaboration.
  • A four-year college degree is preferred.
  • 3-5 years of experience in Electronic Banking is preferred.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint).
  • Knowledge of mobile and desktop operating systems.
  • Strong interpersonal skills and ability to work collaboratively within a team.