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Strategic Program Manager for Retail Operations

2 months ago

Dallas, Texas, United States Real Time Technologies, LLC Full time
Job Description

**About the Role**

We are seeking a highly skilled Program Manager to lead the Virtual Sales Assistant Program at Real Time Technologies, LLC. This is a pivotal role that demands a strategic thinker with a strong foundation in program or project management and a passion for driving operational excellence.

Key Responsibilities:

  • Proactively manage and resolve daily operational challenges related to virtual sales assistant devices and software, ensuring swift and effective solutions to minimize any disruptions and keep operations running smoothly.
  • Oversee and assess the performance and functionality of virtual sales assistant devices and management software, generating and presenting regular reports to leadership, highlighting program status, key performance indicators (KPIs), and emerging trends or issues.
  • Continuously monitor feedback from support teams, analyzing data to identify trends, recurring issues, and areas for improvement, developing and implementing strategies to enhance program effectiveness and customer satisfaction.
  • Serve as the primary point of contact between Metro by T-Mobile and Real Time Technologies' internal teams, facilitating clear and consistent communication, ensuring that all warranty exchange program issues and requests are addressed promptly and effectively.
  • Maintain thorough documentation of all program processes, issues, and resolutions, ensuring strict adherence to company policies and industry regulations, safeguarding the program's integrity.
  • Collaborate closely with cross-functional teams, including technical support, sales, and logistics, to ensure alignment and successful execution of the virtual sales assistant program.
  • Identify and drive opportunities for process improvements and operational efficiencies, leading initiatives to optimize the virtual sales assistant program, ensuring it remains innovative and competitive.

Requirements:

  • 3+ years' experience in program or project management, with a proven track record of successfully managing complex programs and delivering measurable results.
  • Exceptional organizational and communication skills.
  • High proficiency in MS Office, particularly in Excel, for data analysis, reporting, and presentation.
  • Strong familiarity with enterprise management software and virtual sales assistant technologies is highly preferred.
  • Strong analytical skills with a solution-oriented mindset to effectively address and resolve operational challenges.
  • Proven ability to build and sustain positive relationships with internal teams and external stakeholders, fostering a collaborative environment.
  • Meticulous attention to detail with the ability to manage multiple priorities in a fast-paced and dynamic environment.
  • Bachelor's degree in business administration, Management, or a related field is preferred. Equivalent professional experience will be considered in lieu of a degree. Relevant certifications (e.g., PMP) are a plus.

What We Offer:

  • A unique opportunity to shape the journey of RT2.
  • Working within a rapidly growing, game-changing business.
  • Remote, flexible working options.
  • Competitive compensation.
  • Generous STI and LTI provisions.
  • Health, Dental and Vision Insurance.
  • Paid Annual Leave.
  • Paid Sick Leave.
  • 401K, and more.