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Customer Experience Manager

2 months ago

Memphis, Tennessee, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.

Key Responsibilities
  • Customer Experience: Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
  • Front-End Operations: Lead the omnichannel processes, maintain store recovery standards, and ensure compliance with applicable laws and requirements.
  • Team Management: Train, observe, and coach the customer experience team to achieve results, participate in the performance management process, and support Talent Development.
  • Inventory Management: Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Shrink and Safety: Manage and execute shrink and safety programs, including cash reconciliation and bank deposits.
  • Event Planning: Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Leadership: Serve as Manager on Duty (MOD), interact with others in an accepting and respectful manner, and promote commitment to the organization's vision and values.
Requirements
  • Experience: Retail management experience preferred.
  • Skills: Strong leadership and communication skills, ability to remain standing for long periods of time, and ability to move throughout the store.
  • Education: High school diploma or equivalent required.
What We Offer

At Michaels Stores, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.