Customer Service Lead

3 weeks ago


Hoover, United States McDonald's Full time
Join Our Team as a Guest Experience Leader

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Leader at McDonald's. As a Guest Experience Leader, you will be responsible for creating a positive and welcoming experience for our customers, ensuring that they receive exceptional service and have a memorable dining experience.

Key Responsibilities:

  • Greet customers and communicate with them while ordering
  • Offer assistance with using the ordering kiosks
  • Provide support to customers in need of extra help
  • Check with customers to ensure they are satisfied with their food and make recommendations as needed
  • Ensure kids receive a kid treat
  • Handle any customer concerns
  • Communicate with the restaurant team to provide feedback and recommendations

Requirements:

We are looking for a team player who is willing to learn and grow with our company. As a Guest Experience Leader, you will need to be able to work in a fast-paced environment, communicate effectively with customers and team members, and provide exceptional customer service.

What We Offer:

We offer a competitive salary, opportunities for advancement, and a fun and supportive work environment. If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply.

Equal Employment Opportunity:

McDonald's is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact us if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at McDonald's.

COVID-19 Safety Measures:

McDonald's is taking proactive steps to ensure the safety of our employees and customers during the COVID-19 pandemic. We are following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick.


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