Director of Customer Experience

5 days ago


Jersey City, New Jersey, United States goTenna Full time
About the Role

The Director of Customer Experience will be responsible for leading the Customer Experience Team, ensuring the technical aspects of our company's relationship with customers are managed effectively. This includes providing accurate technical service and support before and after the point of sale, as well as onsite and virtual training to ensure customer satisfaction throughout the customer journey.

Key Responsibilities
  • Develop and implement best practices and industry standards for customer experience management, staying up-to-date with emerging trends and technologies in customer service and satisfaction.
  • Manage and execute a comprehensive customer experience strategy that aligns with the company's goals and objectives.
  • Provide regular feedback to team members to support continuous improvement and ensure the team is high-performing and aligned to goTenna's business objectives.
  • Work with the extended leadership team to resolve challenges and improve the business, leveraging CX capabilities and resources to ensure cross-functional collaboration and success.
  • Engage with customers during complex sales to provide technical expertise, conduct presentations, and demonstrations, and address technical questions or concerns.
Requirements
  • 5+ years of professional experience, preferably deploying or utilizing technology products in a Public Safety or Military organization.
  • 5+ years of management experience.
  • Solid technical background with hands-on experience in digital technologies.
  • Exceptional organizational, presentation, and verbal + written communication skills.
  • Strong analytical and problem-solving skills.
Preferred Experience
  • Experience leading a team of technical support personnel.
  • Bachelor's degree or equivalent in a Business, Engineering, Defense, Homeland Security or related field.
  • Passion for tactical communications and technology.
About goTenna

goTenna is advancing universal access to connectivity by building the world's most intelligent and scalable mobile mesh networks. We provide off-grid connectivity solutions for smartphones and other devices, as well as augmenting traditional communications networks.



  • Jersey City, New Jersey, United States goTenna Full time

    About the RoleThe Director of Customer Experience will be responsible for leading the Customer Experience Team, ensuring seamless and positive interactions with customers across all touchpoints. This role requires a strong technical background, excellent communication skills, and the ability to grasp customer needs and suggest timely solutions.Key...


  • Jersey City, New Jersey, United States Stop & Shop Full time

    About Stop & ShopWe're a company that's dedicated to creating a culture where our associates feel valued and empowered to make a difference. Our goal is to provide exceptional customer service and create a welcoming environment for everyone who walks through our doors.Our ValuesWe believe in treating every customer with respect and kindness.We're committed...


  • Jersey City, New Jersey, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.Key ResponsibilitiesCustomer Experience: Greet every customer with a...


  • Jersey City, New Jersey, United States Alberto Santana - State Farm Agent Full time

    Job OverviewAre you a motivated individual who excels at building strong relationships with customers? Do you have a passion for promoting top-notch insurance and financial services? If so, this role may be the perfect fit for you.Key ResponsibilitiesCustomer Relationship Building: Develop and maintain long-term relationships with customers, ensuring their...


  • Jersey City, New Jersey, United States FanDuel Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Recovery Agent to join our team at FanDuel. As a Customer Experience Recovery Agent, you will be responsible for resolving customer complaints and issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...


  • Jersey City, New Jersey, United States FanDuel Full time

    About the RoleWe are seeking a highly skilled Customer Experience Recovery Agent to join our team at FanDuel. As a key member of our customer experience team, you will be responsible for resolving high-profile customer experience challenges and ensuring that our customers receive the highest level of service.Key ResponsibilitiesRespond to industry regulator...


  • Jersey City, New Jersey, United States iQuanti Full time

    About the RoleiQuanti is seeking a seasoned Digital Technology leader to drive the growth of its Digital Experience solutions revenue by 3x-4x over the next 5 years. As a key member of our team, you will be responsible for creating and executing large deal themes, setting up and executing partnerships with leading marketing technology platforms, and driving...

  • Universal Banker

    1 week ago


    Jersey City, New Jersey, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Universal Banker to join our team at M&T Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, resolving their banking needs, and promoting our products and services.Key ResponsibilitiesProvide personalized service to customers,...

  • Sales Associate

    1 week ago


    Jersey City, New Jersey, United States Pandora Full time

    About the RolePandora is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be the face of our brand, providing an exceptional customer experience and driving sales growth.Key ResponsibilitiesCustomer Engagement: Greet and engage every client in a welcoming manner, building strong relationships...


  • Jersey City, New Jersey, United States Blink Fitness Full time

    Position Summary:At Blink Fitness, we refer to this position as a Moodlifter. Moodlifters are the first point of contact for our members, embodying enthusiasm and warmth. They are known for their ability to create a welcoming atmosphere, ensuring that every member feels valued and recognized. Key Responsibilities:Welcome every member and guest with genuine...

  • Operations Director

    23 hours ago


    Jersey City, New Jersey, United States LAZ Parking Full time

    Director of Operations Job DescriptionLAZ Parking is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the financial and operational aspects of our assigned portfolio, ensuring 24/7 professional parking management.Key Responsibilities:Manage client...

  • Operations Director

    7 days ago


    Jersey City, New Jersey, United States LAZ Parking Full time

    Director of Operations Job DescriptionLAZ Parking is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the financial and operational aspects of our assigned portfolio, ensuring 24/7 professional parking management.Key Responsibilities:Manage client...


  • Jersey City, New Jersey, United States Encore Full time

    Job Title: Regional Director, VenuesAt Encore, we are seeking a highly skilled and experienced Regional Director, Venues to join our team. This is a unique opportunity to lead and manage a team of venue leaders, ensuring the delivery of exceptional service to our customers and partners.Key Responsibilities:Team Leadership and Development: Foster a culture of...

  • Retail Sales Lead

    2 weeks ago


    Jersey City, New Jersey, United States Squishable Full time

    About the RoleSquishable is seeking a highly motivated and experienced Retail Sales Lead to join our team. As a key member of our sales team, you will be responsible for driving sales growth, leading a team of sales associates, and providing exceptional customer service.Key ResponsibilitiesLead by Example: Demonstrate a passion for delivering exceptional...

  • AML Director

    6 days ago


    Jersey City, New Jersey, United States Citibank Full time

    Job Title: AML DirectorJob Summary:The AML Director will lead the development and implementation of AML programs across the organization, ensuring compliance with regulatory requirements and industry standards. This role will oversee the design and maintenance of AML policies, procedures, and controls, as well as provide guidance and support to business...


  • Jersey City, New Jersey, United States Photon Full time

    Photon is seeking a visionary Creative Director to lead the creative strategy for our global digital platform. The ideal candidate will have extensive experience in digital design, branding, and user experience, with a strong portfolio demonstrating their ability to create engaging and innovative digital experiences. This role will involve working closely...


  • Jersey City, New Jersey, United States Comcast Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Xfinity Retail Sales Consultant to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesCustomer Service and SalesProvide personalized sales and service support to customers,...


  • Jersey City, New Jersey, United States Chartwells K12 Full time

    Director of Dining ServicesChartwells K12 is seeking a seasoned professional to lead our Food Service Department in Massachusetts. As the Director of Dining Services, you will be responsible for overseeing the daily operations of our school districts, ensuring the highest quality food service and exceptional customer satisfaction.Key Responsibilities:Manage...


  • Jersey City, New Jersey, United States Impact Recruiting Solutions Full time

    Job Title: Director of Nursing or Assistant Director of NursingImpact Recruiting Solutions is seeking a highly skilled and experienced Director of Nursing or Assistant Director of Nursing to join our team.Job Summary:We are looking for a qualified professional to lead our nursing team and provide exceptional patient care. The ideal candidate will have a...


  • Jersey City, New Jersey, United States Pieces of HR Full time

    Job OverviewPieces of HR is a leading provider of HR services, specializing in supporting small businesses and startups with expert HR and recruiting solutions.We are seeking a skilled and friendly Front Office Ambassador to join our team.Key ResponsibilitiesFirst Point of Contact: Greet and welcome visitors in a professional and friendly manner, creating a...