Remedy Software Developer

4 days ago


Kaysville, Utah, United States Vangarde LLC Full time
Job Title: Remedy Software Developer

Vangarde LLC is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment where all applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About the Role

We are seeking an experienced Remedy Software Developer to join our team. The selected candidate will be responsible for developing and maintaining reporting and data management processes for our enterprise BMC Remedy platform.

Key Responsibilities
  • Create custom reports based on the Remedy database
  • Create new and customized database views supporting Service Request and Service Level Management
  • Design reports using drill-down, drill-through, drill anywhere and co-display types
  • Manage ticket queues for Work Order and Incident Management Report requests
  • Analyze, validate, and fix issues related to reports
  • Design Key Performance Indicator (KPI) Reports within Remedy Smart Reporting
  • Configure surveys and customized Smart Reports related to surveys
  • Install and configure Smart Reports and User Administration
  • Monitor and maintain data jobs supporting Smart Reports and database views
  • Design Smart Reports using sub-queries, organization reference codes, and other fields within Remedy
  • Document internal processes and development procedures based on the ITIL Framework
  • Validate the weekly/monthly status and incident trend reports
  • Organize and schedule tasks based on approved change requests and priorities
  • Producing system architectures that meet functional requirements established by the Program Management Office
  • Documenting planned and existing system architectures
  • Identifying deficiencies in system architecture and source code and developing solutions
  • Planning software releases
  • Designing, developing, testing, and debugging software and database changes
  • Executing all stages of the software development life cycle (SDLC)
  • Designing features and improvements based on customer feedback
  • Performing unit testing
  • Writing software documentation guides
  • Implementing compliance with U.S. Air Force standards for software development and maintenance
  • Applying relevant Security Technical Implementation Guides (STIGs)
  • Assessing the impact proposed changes may have in terms of hours, cost, and potential disruption to customers
Requirements
  • CompTIA CASP+ or (ISC) CSSLP Certification
  • 5+ years of experience in software development
  • 3+ years of experience with Java
  • Software validation and testing
  • Excellent oral and written communication skills
  • Ability to manage time and multi-task
  • Ability to work independently and use good judgment to make appropriate decisions that support overall project objectives
  • Ability to troubleshoot problems and resolve issues in a short time frame
  • Detail oriented but able to understand the big picture
  • Strong problem-solving skills
  • Excellent customer service and communication skills
  • Must have and maintain a Secret security clearance
Preferred Qualifications
  • Bachelors Degree, in Computer Science, Information Technology, or related field
  • Familiarity with the U.S. Air Force Information Technology environment
  • Experience working with the U.S. Air Force as a civilian, contractor, or service member
Benefits

We offer a comprehensive benefits package, including:

  • Group health care plan
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Teladoc
  • 401(k) plan
  • 120 hours of vacation and paid time off
  • 12 paid holidays per year


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