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Customer Service Receptionist

2 months ago

Saint James, United States Competition Auto Group Full time

Position Overview:
A full-time Receptionist is required at Competition Auto Group. We are in search of a Front Desk Sales Receptionist who possesses exceptional customer service abilities and a positive demeanor.

About Us:
At Competition Auto Group, we recognize that our employees are our most valuable resource. We offer continuous training and acknowledge remarkable performance and achievements.

Key Responsibilities:
1. Warmly greet and assist all visitors entering the dealership, identifying their needs effectively.
2. Manage incoming calls, directing clients to the appropriate departments, and ensuring timely follow-ups.
3. Address customer concerns with professionalism and refer them to the suitable personnel for resolution.
4. Operate the switchboard telephone system efficiently.

Communication:
Engage with callers in a courteous, friendly, and efficient manner, aiming to reduce the time customers are placed on hold.

What We Provide:
- Comprehensive Medical and Dental Benefits
- 401K Retirement Plan
- Paid Time Off and Vacation
- Opportunities for Advancement
- Paid Training

Qualifications:
- Previous experience as a receptionist or in a customer service role is highly preferred.
- Familiarity with Microsoft Office Suite is advantageous.
- Ability to convey customer interests, needs, and requests to management and sales teams.

Work Schedule:
Monday-Wednesday 12-8pm, Thursday-Friday 9-5pm, with no weekend shifts required.

Compensation:
Hourly wage ranges from $17 to $20.