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Administrative Operations Supervisor

2 months ago

Knoxville, Tennessee, United States University Physicians Association Full time
Job Overview

Position: Office Manager - University Women's Specialists

The University Physicians' Association is on the lookout for a dedicated and skilled Office Manager to oversee the operational functions of our practice. This role is pivotal in ensuring compliance with organizational policies and fostering effective communication among team members concerning practice operations.

The Office Manager will be responsible for planning, organizing, and directing daily activities, which encompass staffing, practice development, financial management, and enhancing customer service.

Key Responsibilities

The Office Manager's duties include, but are not limited to:

  • Enhancing Patient Experience
    Regularly reviews patient feedback to identify improvement areas and collaborates with the team to minimize wait times.
  • Financial Oversight
    Manages practice bills and ensures expenditures align with the budget.
  • Billing and Coding Management
    Supervises billing processes and serves as the liaison with the central billing office.
  • Scheduling Coordination
    Prepares and manages provider schedules and coordinates daily staff assignments.
  • Payroll Administration
    Handles bi-weekly employee time approvals and monitors overtime practices.
  • Compliance and Risk Management
    Ensures adherence to all relevant regulations and oversees annual safety training for staff.
  • Human Resource Management
    Oversees hiring processes, staff training, and ensures adequate staffing levels.
  • Operational Efficiency
    Analyzes practice systems to enhance efficiency and identifies areas for revenue maximization.
Qualifications
  • Proficiency in Excel and spreadsheet applications.
  • Knowledge of patient billing processes is essential.
  • Prior experience in managing a physician's office is required.
  • Experience in OB/GYN practices is advantageous.
  • Strong analytical skills to define problems and derive valid conclusions.

We offer a comprehensive benefits package, including paid time off, medical, dental, vision, short-term and long-term disability insurance, life insurance, and more.