Field Service Technician
6 days ago
Nielsen is seeking a skilled Field Service Technician to join our team. As a key member of our operations team, you will be responsible for installing and maintaining our audience measurement equipment in various locations.
Key Responsibilities- Installation and Maintenance: Install and maintain our measurement equipment in newly assigned locations, ensuring that it is properly configured and functioning effectively.
- Customer Service: Respond to calls from our clients and ensure that their equipment is maintained and operating effectively.
- Technical Support: Provide technical support to our clients, troubleshooting any issues with the equipment and resolving them in a timely manner.
- Data Collection: Collect and report demographics and audience information using our proprietary software.
- Relationship Building: Establish and maintain long-term relationships with our clients, providing excellent customer service and ensuring their satisfaction with our services.
- Technical Skills: Previous experience with consumer electronics, software systems, and networking knowledge.
- Customer Service Skills: Superior customer service skills, with the ability to communicate effectively with clients.
- Organizational Skills: Organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Physical Demands: Ability to lift up to 30lbs, stand for up to 6 hours per day, and walk for up to half a mile.
Nielsen offers a comprehensive benefits package, including health and wellness plans, a 401(k) retirement plan with company match, and a generous paid time off policy. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer.
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