Telemedicine Operations Manager
1 month ago
The GW Medical Faculty Associates (GW MFA) is a leading healthcare provider in the DC metro region, with a network of community-based practices in DC, Maryland, and Virginia.
Job Title: Telemedicine Operations Manager - Emergency MedicineEstimated Salary: $65,000 - $85,000 per yearThis position plays a critical role in maintaining the day-to-day operations of specific programs within our Innovative Practice Section, providing support to the Program Supervisor with coordination of functions including operational support, event staffing, supplies/logistics coordination, medical repatriation, and communication within the Innovative Practice.
Key Responsibilities:- Oversee client communications and completion of contractual requirements for telemedical programs
- Maintain a thorough understanding of standard operating procedures to work through questions/issues escalated by clients and/or Communications Specialists
- Work towards solutions to client issues in a timely and appropriate manner
- Facilitate telemedical interactions between patients/clients and medical providers
- Document and accurately scribe medical communications
- Prioritize job duties while utilizing excellent customer service skills and a positive attitude
- Nationally certified EMT with current CPR for healthcare providers (AHA, ASHE)
- An Associate's or Bachelor's degree preferred for this role
- Must have a current NREMT or a higher EMS certification
- A minimum of 1 year of specialized and/or advanced administrative, technical, and project management experience
We offer a competitive salary range of $65,000 - $85,000 per year, depending on qualifications and experience. This position requires regular exposure to healthcare settings that may require personal protective equipment and manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.
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