Telemedicine Operations Manager

1 month ago


Washington, United States The GW Medical Faculty Associates Full time
About Us

The GW Medical Faculty Associates (GW MFA) is a leading healthcare provider in the DC metro region, with a network of community-based practices in DC, Maryland, and Virginia.

Job Title: Telemedicine Operations Manager - Emergency MedicineEstimated Salary: $65,000 - $85,000 per year

This position plays a critical role in maintaining the day-to-day operations of specific programs within our Innovative Practice Section, providing support to the Program Supervisor with coordination of functions including operational support, event staffing, supplies/logistics coordination, medical repatriation, and communication within the Innovative Practice.

Key Responsibilities:
  • Oversee client communications and completion of contractual requirements for telemedical programs
  • Maintain a thorough understanding of standard operating procedures to work through questions/issues escalated by clients and/or Communications Specialists
  • Work towards solutions to client issues in a timely and appropriate manner
  • Facilitate telemedical interactions between patients/clients and medical providers
  • Document and accurately scribe medical communications
  • Prioritize job duties while utilizing excellent customer service skills and a positive attitude
Requirements:
  • Nationally certified EMT with current CPR for healthcare providers (AHA, ASHE)
  • An Associate's or Bachelor's degree preferred for this role
  • Must have a current NREMT or a higher EMS certification
  • A minimum of 1 year of specialized and/or advanced administrative, technical, and project management experience

We offer a competitive salary range of $65,000 - $85,000 per year, depending on qualifications and experience. This position requires regular exposure to healthcare settings that may require personal protective equipment and manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.



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