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Care Professional Acquisition and Retention Manager

2 months ago

Rochester, New York, United States Home Instead Senior Care Full time

About the Role:

The Recruitment & Retention Officer (Multi-site) will be responsible for ensuring the end-to-end candidate experience is a positive and engaging proposition from initial contact and ongoing. This includes creating a plan with the team for each stage of the Care Professional journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.

Key Responsibilities:

  • Manage all aspects of recruitment activity ensuring compliance with legislation, regulators, and Franchise Standards.
  • Develop and implement creative recruitment campaigns online and within the local community.
  • Manage the end-to-end candidate experience creating a positive and engaging proposition.
  • Proactively source candidates using a variety of sources which produce high-quality candidates.
  • Develop own networks for sourcing candidates within the local community.
  • Develop and maintain our approach to recruiting on social media by generating interesting, innovative, and timely content and campaigns.
  • Use knowledge of the market and competitors to identify and develop the Company's unique selling propositions and differentiators.
  • Research, plan and successfully execute regular community events including attending fairs, exhibitions, recruitment events, and any other appropriate events.
  • Support candidate selection activities.
  • Maintain the accuracy and integrity of recruitment-related information using the SmartRecruiters Applicant Tracking System (ATS).
  • Utilise recruitment data to make informed decisions regarding recruitment approach.
  • Implement and maintain an Employee Referral Scheme tailored to our Care Professionals.
  • Optimise the recruitment tools available and keep up to date on best practice approaches.
  • Achieve targeted recruitment figures.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities policy, in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business.

Requirements:

  • Previous experience of delivering a responsive end-to-end recruitment & retention services.
  • Experience of recruitment marketing with knowledge of preparing and managing recruitment campaigns.
  • Good understanding of legislation relating to recruitment including Enhanced Criminal Record checks, referencing, and Right to Work checks.
  • Experience of social media and other digital communication tools for recruitment purposes.
  • Be confident and self-motivated with the ability to build and maintain strong positive community relationships to promote the opportunities available at Home Instead.
  • Experience of using a variety of attraction methods to source high-quality candidates.
  • Understanding of candidate screening and selection processes.
  • Experience of utilising recruitment data to make informed decisions.
  • Flexibility to work outside 9-5 Monday to Friday to meet the demands of the business.
  • Strong interpersonal skills with the ability to build rapport quickly.
  • Excellent verbal and written communication skills.
  • Good working knowledge of IT Systems with experience of Microsoft Office or Google suite, working with an ATS and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
  • Excellent organisation and prioritisation skills with the ability to work accurately under pressure.
  • Team player who is self-motivated, results-driven, and resilient.
  • Will be required to work on call (circa one in 4/tbc).