Customer Service Representative

1 month ago


Sedalia, Missouri, United States U-Haul Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our U-Haul team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

• Assist customers with U-Haul products and services, providing personalized support and guidance.
• Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
• Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
• Answer customer questions and educate them on products and services, promoting U-Haul's exceptional service standards.
• Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
• Install hitches and trailer wiring, ensuring safe and secure connections.
• Fill propane and drive a forklift, demonstrating proficiency and safety awareness.

Requirements:

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We strive to provide a safe and supportive work environment for all employees.

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