Customer Service Specialist
1 week ago
Position Overview:
We are seeking a skilled Customer Service Specialist to join a reputable healthcare organization. The ideal candidate will excel in managing both inbound and outbound communications in a fast-paced call center environment. Experience in specialty pharmacy or general healthcare is essential for this role.
Salary and Schedule:
Compensation ranges from $20 to $21 per hour with various full-time shifts available. Typical working hours are from 8 AM to 5 PM.
Key Responsibilities:
- Handle incoming calls to assist clients, with occasional outbound calls as needed.
- Conduct phone interactions in a professional and timely manner, adhering to company protocols.
- Meet engagement standards set by the department through established policies.
- Demonstrate exceptional verbal and written communication abilities.
- Maintain a minimum of one year of experience in a healthcare or pharmaceutical customer service environment.
- Exhibit a proven track record of delivering outstanding customer service.
- Utilize problem-solving skills effectively, especially under pressure.
- Possess at least an Associate's degree.
Required Skills:
- Call Center Operations
- Customer Support
- Basic Software Proficiency
Qualifications:
- Minimum of 1 year of relevant experience
- Experienced level of expertise
Randstad is dedicated to connecting talented individuals with exceptional companies. Our team is committed to understanding your employment needs and matching your skills with suitable opportunities. We offer a comprehensive benefits package, including health coverage, an incentive program, and 401K contributions, all based on eligibility.
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applicants from all backgrounds. If you require accommodations during the application or interview process, please let us know.
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