Help Desk Support Specialist
7 days ago
We are seeking a skilled Technical Help Desk Analyst to join our team at S M Software Solutions Inc. This role involves providing exceptional customer support and technical assistance to application users.
The successful candidate will have at least 3 years of experience in a fast-paced customer service environment, preferably with court software. A strong understanding of problem-solving techniques and excellent communication skills are essential for this position.
Skill Requirements:
- Customer Support - 4 Years
- Working with end users - 4 Years
- Problem solving and follow-up skills - 4 Years
- Excellent oral and written communication - 4 Years
- Experience with court software - 1 Year
Salary: $55,000 - $65,000 per year (dependent on experience), including benefits such as health insurance, paid time off, and professional development opportunities.
About the Role: As a Technical Help Desk Analyst, you will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot technical issues. You will work closely with our team to provide prompt and professional support to application users.
Benefits: In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities. Our team is committed to fostering a positive and inclusive work environment.
How to Apply: If you are a motivated and detail-oriented individual with excellent communication skills, please submit your resume and cover letter to apply for this exciting opportunity.
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