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Senior IT Support Specialist

1 month ago

Nashua, New Hampshire, United States Alexander Technology Group Full time

Alexander Technology Group is seeking a skilled IT professional to join their team as a Senior IT Support Specialist. This role requires strong technical skills and excellent communication abilities to provide top-notch support to clients.

Key Responsibilities:

  • Provide level 1 and 2 technical support to clients via phone, email, and ticketing systems.
  • Collaborate with internal teams to resolve complex technical issues and escalate as needed.
  • Develop and maintain technical skills and industry knowledge to stay up-to-date with the latest technologies.
  • Participate in on-call rotation to ensure 24/7 support coverage.

Requirements:

  • Associate degree in Information Technology or related field.
  • 2+ years of IT experience, preferably in a support role.
  • Strong technical skills in Windows 10, Azure Active Directory, and O365.
  • Excellent communication and problem-solving skills.