IT Support Specialist
4 days ago
Alexander Technology Group is seeking a skilled IT Support Specialist to join their team in Nashua, NH. This role requires on-site presence and frequent travel to local clients.
Key Responsibilities:- Handle level 1 and 2 service requests through various channels.
- Create and manage tickets, ensuring all information is documented and issues are resolved according to procedures.
- Provide timely updates on support cases to clients and team members.
- Act as a ticket dispatcher to ensure tickets meet SLA requirements and are properly assigned.
- Collaborate across departments to resolve issues and escalate as needed.
- Track time on client tickets and projects, adhering to client Service Level Agreements.
- Assist with Microsoft CSP subscription purchases and client onboarding processes.
- Maintain and monitor client systems using RMM tools.
- Document processes and troubleshoot issues, serving as a service owner for some services.
- Participate in 24/7 on-call rotation to resolve critical system issues.
- Provide expertise in Azure Active Directory, LAN/WAN connectivity, Microsoft O365, and more.
- Associate degree in Information Technology, Business, or Operations, or equivalent experience.
- 2+ years of IT experience preferred.
- Experience with Windows 10, Azure Active Directory, and O365.
- Must have a car and be commutable to Waltham and Boston.
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