Guest Services Representative
4 weeks ago
Location
Courtyard Abilene NE
Employment Type
Part Time
Shift Availability
Any
Role Summary
The Guest Services Representative is responsible for managing guest reservations and coordinating with the reservation center to ensure a seamless experience. This role involves registering guests promptly and courteously, utilizing up-selling techniques to enhance room rates, and preparing for group check-ins, check-outs, and VIP arrivals.
Key Responsibilities
- Welcome, register, and assign rooms to guests with a friendly demeanor.
- Handle sensitive information, including guest records, with utmost confidentiality.
- Manage incoming calls, directing them appropriately and accurately taking messages.
- Support sales and marketing initiatives as directed by management.
- Facilitate wake-up call requests and ensure guest satisfaction.
- Maintain cleanliness in the continental breakfast area and common spaces.
- Perform laundry duties as required.
- Process guest check-ins and check-outs, handling payments according to established protocols.
- Provide information about hotel services, facilities, and local attractions.
- Arrange transportation for guests as needed.
- Utilize problem-solving skills to address guest concerns and ensure satisfaction.
- Document daily transactions, including cash handling and adjustments.
- Maintain a professional appearance and adhere to company policies.
Qualifications
Preferred Behaviors:
- Team Player: Collaborates effectively with others.
- Detail-Oriented: Completes tasks with attention to detail.
- Dedicated: Shows commitment and integrity in all tasks.
Preferred Motivations:
- Flexibility: Thrives when given the autonomy to set personal goals.
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