Guest Services Representative
2 months ago
Location
Texas Western Hospitality Group
Employment Type
Part-Time
Shift Availability
Flexible
Role Summary
The Guest Services Representative is responsible for managing guest reservations and collaborating with the reservation center to ensure a seamless experience for all visitors. This role includes registering guests promptly and courteously while utilizing up-selling techniques to enhance room rates. Key responsibilities include:
- Welcoming guests, checking them in, and assigning rooms efficiently.
- Maintaining confidentiality of guest information and records with utmost integrity.
- Answering and directing phone calls accurately, while taking messages as needed.
- Supporting sales and marketing initiatives as directed by management.
- Facilitating wake-up call requests and ensuring timely responses.
- Documenting essential guest information in the logbook.
- Overseeing the cleanliness and replenishment of the continental breakfast area.
- Ensuring the lobby and common areas are well-maintained.
- Assisting with laundry tasks as required.
- Processing guest check-ins and check-outs, including handling payments according to established protocols.
- Providing information about hotel services, facilities, and local attractions to enhance guest experience.
- Arranging transportation for guests when necessary.
- Utilizing problem-solving skills to address guest concerns and ensure satisfaction.
- Managing minor guest complaints effectively and reporting significant issues to supervisors.
- Responding promptly to guest requests and following up to confirm satisfaction.
- Completing daily financial paperwork, including cash handling and adjustments.
- Maintaining accurate records of transactions and balancing cash at the beginning and end of shifts.
- Communicating messages using various equipment, including computers and telephones.
- Exhibiting a professional appearance and demeanor at all times.
- Adhering to company policies and procedures.
Qualifications
Preferred Attributes:
- Team-Oriented: Collaborates effectively within a team environment.
- Detail-Oriented: Attentive to the nuances of tasks to ensure high-quality outcomes.
- Committed: Shows dedication to responsibilities with integrity.
Motivational Factors:
- Adaptability: Thrives when given the flexibility to manage schedules and objectives.
-
Guest Services Representative
2 months ago
Abilene, Texas, United States Texas Western Hospitality Group Full timePosition OverviewLocationCourtyard Abilene NEEmployment TypePart TimeShift AvailabilityAnyRole SummaryThe Guest Services Representative is responsible for managing guest reservations and coordinating with the reservation center to ensure a seamless experience. This role involves registering guests promptly and courteously, utilizing up-selling techniques to...
-
Customer Service Representative
4 weeks ago
Abilene, Texas, United States Abilene Christian University Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional service to our guests, ensuring a positive experience for all who visit our facilities.Key ResponsibilitiesGreet all guests upon arrival and ensure they are...
-
Guest Service Ambassador
3 weeks ago
Abilene, Texas, United States Wingstop Restaurants Full timeDeliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Key Responsibilities:Greet and interact with guests in a friendly and welcoming mannerTake and deliver orders in a timely and...
-
Customer Service Representative
2 weeks ago
Abilene, Texas, United States Abilene Christian University Full timeAbout the Role:As a Member Services Representative at Abilene Christian University, you will be responsible for providing exceptional customer service to our students, employees, alumni, and affiliate members. Your primary duties will include greeting guests, ensuring they are authorized to access our facilities, conducting cash register sales and...
-
Guest Services Ambassador
3 weeks ago
Abilene, Texas, United States ASM Global Full timeJob SummaryThe Guest Services Usher is responsible for providing exceptional customer service to patrons attending public or private events. This role requires a friendly and approachable demeanor, with the ability to communicate clearly and effectively in a fast-paced environment.Key Responsibilities• Assist patrons with seating and provide information as...
-
Front Desk Representative
2 months ago
Abilene, Texas, United States Exclusive Services by MyGirls Cleaning Full timeFront Desk Representative RoleWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Exclusive Services by MyGirls Cleaning. As a Front Desk Representative, you will be the first point of contact for our clients and will play a critical role in providing exceptional customer service and ensuring a positive...
-
Front Desk Representative
3 weeks ago
Abilene, Texas, United States Exclusive Services by MyGirls Cleaning Full timeFront Desk Representative Job ProfileExclusive Services by MyGirls Cleaning is seeking a skilled Front Desk Representative to provide exceptional customer service and support to our clients. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for creating a positive and welcoming experience.The ideal...
-
Customer Service Representative Part Time
3 weeks ago
Abilene, Texas, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.Key ResponsibilitiesProvide...
-
Host/Cashier - Guest Service Expert
3 weeks ago
Abilene, Texas, United States Miguel's Mex Tex Cafe Full timeJob DescriptionMiguel's Mex Tex Cafe is seeking a skilled Host/Cashier to provide exceptional guest service and ensure a seamless dining experience.Key Responsibilities:Deliver menus to guests and assign them to suitable tables, ensuring servers receive an optimal number of seatings.Answer phone calls, respond to inquiries, and transfer calls as...
-
Customer Service Representative
4 weeks ago
Abilene, Texas, United States Wingstop Restaurants Full timeDeliver World Class ServiceAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone calls in a friendly and welcoming mannerTaking and delivering orders in a timely and efficient...
-
Customer Service Representative
3 weeks ago
Abilene, Texas, United States Chick-fil-A South Clack Full timeJob OverviewAt Chick-fil-A South Clack, we're seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our restaurant.Key...
-
Customer Service Representative
4 weeks ago
Abilene, Texas, United States Envoy Air Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeEnvoy Air is seeking a Customer Service Representative to join our team at Abilene Regional Airport. As a Customer Service Representative, you will be the first point of contact for our customers, providing a seamless check-in and ticketing...
-
Customer Service Representative
3 weeks ago
Abilene, Texas, United States Raising Cane's Full timeRaising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Prepare food orders to standardsTake orders from customers and process payments efficientlyClean tables, floors, and other areas of the restaurantFollow proper safety procedures when handling and/or...
-
Customer Service Representative
2 weeks ago
Abilene, Texas, United States State Farm Insurance Full timeCustomer Service Representative at State Farm InsuranceAs a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs by providing accurate and timely information. You will process policy changes and updates in the system, handle incoming calls and emails from customers regarding...
-
Customer Service Representative
2 weeks ago
Abilene, Texas, United States Tower Loan Full timeCustomer Service RepresentativeAt Tower Loan, we're dedicated to providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our customers. Your responsibilities will include:• Demonstrating a high level of customer assistance by phone and in-person• Receiving and recording...
-
Customer Service Representative
2 weeks ago
Abilene, Texas, United States Envoy Air Full timeOverview:Envoy Air, an American Airlines Group Company, is seeking a skilled Customer Service Representative to join our team at Abilene Regional Airport. As a Customer Service Representative, you will play a vital role in providing exceptional customer service to our passengers, ensuring a seamless travel experience.Responsibilities:Provide courteous and...
-
Customer Service Representative
3 weeks ago
Abilene, Texas, United States Directors Investment Group Inc Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...
-
Financial Services Representative
2 weeks ago
Abilene, Texas, United States First Financial Bancorp Full timeJob Summary:We are seeking a highly skilled and detail-oriented Financial Services Representative to join our team at First Financial Bancorp. As a Financial Services Representative, you will be responsible for providing exceptional customer service and processing financial transactions with accuracy and efficiency.Key Responsibilities: Process financial...
-
Customer Service Representative
3 weeks ago
Abilene, Texas, United States U-Haul Full timeJob Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to customers and ensuring their needs are met. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date technology to...
-
Customer Service Representative
3 weeks ago
Abilene, Texas, United States Sam's Club Full timeAs a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or self-checkout areas.Key...