Program Manager, Call Center Lead

2 weeks ago


Decatur, Illinois, United States Heritage Behavioral Health Center Full time
Program Manager, Call Center

Heritage Behavioral Health Center is seeking a highly skilled and experienced Program Manager to oversee the daily operations of our 24/7 call center. As a key member of our team, you will be responsible for ensuring high-quality service delivery, managing a team of remote call center staff, and fostering a supportive environment that prioritizes quality client care.

Key Responsibilities:
  • Coordinate the day-to-day operations of the call center, ensuring compassionate service delivery and prioritizing quality client care
  • Recruit, train, and manage call center staff, fostering a supportive environment that facilitates team belonging
  • Oversight of the program, including adherence to policies and procedures, accrediting bodies, federal guidelines, and funders
  • Provide formal individual and group clinical supervision to staff
  • Participate in clinical case reviews using a strengths-based and person-centered approach
  • Maintain positive relationships with referral sources and community providers
  • Collaborate with multiple internal and external providers to coordinate treatment
Requirements:
  • Master's degree in human service related field and be able to function as a Qualified Mental Health Professional (QMHP)
  • Valid driver's license, reliable means of transportation, and proof of current automobile insurance
  • Excellent decision making and problem-solving skills, effective oral and written communication skills, and ability to work independently and as a team player
What We Offer:
  • Generous vacation, sick, and personal leave
  • Wellness days - 26 days per year (every other Friday off paid)
  • Paid holidays - 9 in 2024
  • Health Club/Fitness Reimbursement
  • Employee Assistance Program
  • Continuing education opportunities
  • Tuition assistance program
  • Agency provided life insurance and short-term disability policies
  • Retirement plans (401k and Roth)
  • Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance


  • Decatur, Illinois, United States Heritage Behavioral Health Center Full time

    Program Manager, Call CenterHeritage Behavioral Health Center is seeking a highly skilled and experienced Program Manager to oversee the daily operations of our 24/7 call center. As a key member of our team, you will be responsible for ensuring high-quality service delivery, managing a team of remote call center staff, and fostering a supportive environment...


  • Decatur, Illinois, United States Heritage Behavioral Health Center Full time

    Job Title: Program Manager, Williams TransitionHeritage Behavioral Health Center is seeking a highly skilled and experienced Program Manager to lead our Comprehensive Class Member Transition Program. This program works with our multi-disciplinary team to support individuals with severe and persistent mental illness and dual disorders in transitioning from...


  • Decatur, Illinois, United States DeKalb County Full time

    Aquatics Center Leader Job DescriptionJob Summary:The Aquatics Center Leader is responsible for overseeing the daily operations of the aquatics center, ensuring a safe and enjoyable experience for patrons. This includes supervising staff, managing pool chemical levels, and providing exceptional customer service.Key Responsibilities:Lead and evaluate staff,...


  • Decatur, Illinois, United States DeKalb County Full time

    Aquatics Center Leader Job DescriptionJob Summary:The Aquatics Center Leader is responsible for overseeing the daily operations of the DeKalb County Aquatics Center. This includes supervising staff, ensuring the cleanliness and safety of the facility, and providing exceptional customer service to the community.Key Responsibilities:Lead and evaluate staff,...


  • Decatur, Illinois, United States DeKalb County Full time

    Job SummaryWe are seeking a highly motivated and experienced Recreation Center Supervisor to join our team at DeKalb County. The successful candidate will be responsible for supervising and directing assigned staff, developing and overseeing employee work schedules, and ensuring the maintenance of the recreation center.Key ResponsibilitiesSupervise and...

  • Case Manager

    6 days ago


    Decatur, Illinois, United States National Youth Advocate Program Full time

    Job Title: Case ManagerJoin National Youth Advocate Program as a Case Manager and make a meaningful difference in the lives of children and youth. As a key member of our team, you will work closely with youth and families to provide advocacy and support towards targeted goals.Job Summary:The Case Manager will work to ensure the stability and well-being of...


  • Decatur, Illinois, United States DeKalb County Full time

    Aquatics Center Leader Job DescriptionJob Summary:The Aquatics Center Leader is responsible for overseeing the daily operations of the aquatics center, ensuring a safe and enjoyable experience for patrons. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.Key...


  • Decatur, Illinois, United States DeKalb County Full time

    Job Summary:The Recreation Center Supervisor is responsible for overseeing the daily operations of the recreation center, ensuring a safe and enjoyable environment for patrons. This role requires strong leadership and communication skills, as well as the ability to work effectively with staff, management, and the community.Key Responsibilities:Supervise and...


  • Decatur, Illinois, United States Sherwin-Williams Full time

    Join Our Team as a Store Manager in TrainingWe are seeking highly motivated and ambitious individuals to join our Management & Sales Training Program at Sherwin-Williams. This accelerated, entry-level position is designed to prepare you for a Store Management role in 18-24 months.Program OverviewOur Management & Sales Training Program is a comprehensive...


  • Decatur, Illinois, United States United Digestive Full time

    Job SummaryWe are seeking a highly skilled and experienced Registered Nurse Manager to join our team at United Digestive. As a key member of our Endoscopy Center, you will be responsible for overseeing the daily operations of the department, ensuring the delivery of high-quality patient care, and leading a team of nursing staff.Key ResponsibilitiesAssess...


  • Decatur, Illinois, United States Talent Acquisition Consultant Full time

    Job Title: Construction Program ManagerWe are seeking a highly skilled Construction Program Manager to join our team. The successful candidate will be responsible for leading a team of professionals and acting as the Owner's representative on major healthcare construction projects.Responsibilities:Lead a team of professionals and act as the Owner's...


  • Decatur, Illinois, United States Talent Acquisition Consultant Full time

    Program Manager (CM/PM) Senior Architect/EngineerWe are seeking a highly motivated and experienced Program Manager (CM/PM) with a strong background in leading teams to join our team on a VA Construction Program in Decatur, GA.Key Responsibilities:Lead a team of professionals and act as the Owner's representative on programs from design through construction...


  • Decatur, Illinois, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Center Manager to join our team at CSL Plasma. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our plasma collection center.Key ResponsibilitiesAssist the Center Manager in overseeing the overall operations of the center,...


  • Decatur, Illinois, United States The Salvation Army USA Southern Territory Full time

    Job SummaryThe Salvation Army USA Southern Territory is seeking a highly motivated and experienced Education Coordinator to join our team. As an Education Coordinator, you will be responsible for planning, developing, and implementing a comprehensive educational program designed to assist individuals in improving their lifestyles through education.Key...


  • Decatur, Illinois, United States DeKalb County Full time

    {"title": "Recreation Center Supervisor", "description": "Job SummaryDeKalb County is seeking a highly skilled Recreation Center Supervisor to oversee the daily operations of our recreation centers. The successful candidate will be responsible for supervising staff, developing and implementing recreation programs, and ensuring the maintenance of...


  • Decatur, Illinois, United States United Digestive Full time

    Job Title: Endoscopy Center ManagerJob Summary:We are seeking a highly skilled and experienced Endoscopy Center Manager to join our team at United Digestive. As a Registered Nurse Manager, you will be responsible for the routine functioning of the Endoscopy Center, assessing, planning, implementing, and coordinating patient care from admission to...


  • Decatur, Illinois, United States The Salvation Army USA Southern Territory Full time

    Job SummaryThe Salvation Army USA Southern Territory is seeking a highly motivated and experienced Education Coordinator to join our team. As an Education Coordinator, you will be responsible for planning, developing, and implementing a comprehensive educational program designed to assist individuals in improving their lifestyles through education.Key...


  • Decatur, Illinois, United States Service Supply Full time

    Job SummaryWe are seeking a highly skilled and experienced Inventory Management Lead to join our team at Service Supply. As an Inventory Management Lead, you will be responsible for leading a team of Inventory Management Representatives and overseeing the inventory management process to ensure efficient and effective operations.Key ResponsibilitiesLead and...


  • Decatur, Illinois, United States The Salvation Army USA Southern Territory Full time

    Job SummaryThe Salvation Army USA Southern Territory is seeking a highly skilled Education Coordinator to develop and implement a comprehensive educational program for the Peachcrest Boys and Girls Club. The successful candidate will be responsible for planning, developing, and leading educational programs that promote life skills and personal growth.Key...


  • Decatur, Illinois, United States Service Supply Full time

    Job SummaryWe are seeking an experienced Inventory Management Lead to join our team at Wurth Industry North America. As a key member of our logistics team, you will be responsible for leading and supporting Inventory Management Representatives to achieve sales, service, and logistics goals.Key ResponsibilitiesLead and support Inventory Management...