Program Manager, Call Center
1 week ago
Heritage Behavioral Health Center is seeking a highly skilled and experienced Program Manager to oversee the daily operations of our 24/7 call center. As a key member of our team, you will be responsible for ensuring high-quality service delivery, managing a team of remote call center staff, and fostering a supportive environment that prioritizes quality client care.
Key Responsibilities:- Coordinate the day-to-day operations of the call center, ensuring compassionate service delivery and adherence to policies and procedures.
- Recruit, train, and manage call center staff, promoting a culture of teamwork and collaboration.
- Provide formal individual and group clinical supervision to staff, utilizing a strengths-based and person-centered approach.
- Participate in clinical case reviews, collaborating with internal and external providers to coordinate treatment and ensure seamless care transitions.
- Maintain positive relationships with referral sources and community providers, promoting a culture of partnership and collaboration.
- Master's degree in human service related field and QMHP certification.
- Experience in crisis services, behavioral health, and team management.
- Excellent decision-making and problem-solving skills, with the ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to engage individuals in behavioral health treatment.
- Knowledge of community resources, including psychiatry, substance use, medical, and other community services.
- Competitive salary range: $65,000-$85,000.
- Generous vacation, sick, and personal leave.
- WELLNESS days - 26 days per year (every other Friday off paid).
- Health Club/Fitness Reimbursement.
- Employee Assistance Program.
- Continuing education opportunities.
- Tuition assistance program.
- Agency-provided life insurance and short-term disability policies.
- Retirement plans (401k and Roth).
- Optional insurance benefits, including health, dental, vision, flex spending accounts, and additional life insurance.
-
Program Manager, Call Center Lead
2 weeks ago
Decatur, Illinois, United States Heritage Behavioral Health Center Full timeProgram Manager, Call CenterHeritage Behavioral Health Center is seeking a highly skilled and experienced Program Manager to oversee the daily operations of our 24/7 call center. As a key member of our team, you will be responsible for ensuring high-quality service delivery, managing a team of remote call center staff, and fostering a supportive environment...
-
Program Manager, Williams Transition
1 week ago
Decatur, Illinois, United States Heritage Behavioral Health Center Full timeJob Title: Program Manager, Williams TransitionHeritage Behavioral Health Center is seeking a highly skilled and experienced Program Manager to lead our Comprehensive Class Member Transition Program. This program works with our multi-disciplinary team to support individuals with severe and persistent mental illness and dual disorders in transitioning from...
-
Case Manager
6 days ago
Decatur, Illinois, United States National Youth Advocate Program Full timeJob Title: Case ManagerJoin National Youth Advocate Program as a Case Manager and make a meaningful difference in the lives of children and youth. As a key member of our team, you will work closely with youth and families to provide advocacy and support towards targeted goals.Job Summary:The Case Manager will work to ensure the stability and well-being of...
-
Aquatics Center Manager
2 weeks ago
Decatur, Illinois, United States DeKalb County Full timeAquatics Center Leader Job DescriptionJob Summary:The Aquatics Center Leader is responsible for overseeing the daily operations of the aquatics center, ensuring a safe and enjoyable experience for patrons. This includes supervising staff, managing pool chemical levels, and providing exceptional customer service.Key Responsibilities:Lead and evaluate staff,...
-
Recreation Center Manager
1 month ago
Decatur, Illinois, United States DeKalb County Full timeJob Summary:The Recreation Center Supervisor is responsible for overseeing the daily operations of the recreation center, ensuring a safe and enjoyable environment for patrons. This role requires strong leadership and communication skills, as well as the ability to work effectively with staff, management, and the community.Key Responsibilities:Supervise and...
-
Aquatics Center Manager
7 days ago
Decatur, Illinois, United States DeKalb County Full timeAquatics Center Leader Job DescriptionJob Summary:The Aquatics Center Leader is responsible for overseeing the daily operations of the DeKalb County Aquatics Center. This includes supervising staff, ensuring the cleanliness and safety of the facility, and providing exceptional customer service to the community.Key Responsibilities:Lead and evaluate staff,...
-
Recreation Center Manager
2 weeks ago
Decatur, Illinois, United States DeKalb County Full timeJob SummaryWe are seeking a highly motivated and experienced Recreation Center Supervisor to join our team at DeKalb County. The successful candidate will be responsible for supervising and directing assigned staff, developing and overseeing employee work schedules, and ensuring the maintenance of the recreation center.Key ResponsibilitiesSupervise and...
-
Aquatics Center Manager
3 weeks ago
Decatur, Illinois, United States DeKalb County Full timeAquatics Center Leader Job DescriptionJob Summary:The Aquatics Center Leader is responsible for overseeing the daily operations of the aquatics center, ensuring a safe and enjoyable experience for patrons. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.Key...
-
Assistant Center Operations Manager
2 weeks ago
Decatur, Illinois, United States CSL Plasma Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Center Manager to join our team at CSL Plasma. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our plasma collection center.Key ResponsibilitiesAssist the Center Manager in overseeing the overall operations of the center,...
-
Recreation Center Manager
3 weeks ago
Decatur, Illinois, United States DeKalb County Full time{"title": "Recreation Center Supervisor", "description": "Job SummaryDeKalb County is seeking a highly skilled Recreation Center Supervisor to oversee the daily operations of our recreation centers. The successful candidate will be responsible for supervising staff, developing and implementing recreation programs, and ensuring the maintenance of...
-
Endoscopy Center Manager
2 days ago
Decatur, Illinois, United States United Digestive Full timeJob Title: Endoscopy Center ManagerJob Summary:We are seeking a highly skilled and experienced Endoscopy Center Manager to join our team at United Digestive. As a Registered Nurse Manager, you will be responsible for the routine functioning of the Endoscopy Center, assessing, planning, implementing, and coordinating patient care from admission to...
-
Management and Sales Development Program
2 days ago
Decatur, Illinois, United States Sherwin-Williams Full timeJoin Our Team as a Store Manager in TrainingWe are seeking highly motivated and ambitious individuals to join our Management & Sales Training Program at Sherwin-Williams. This accelerated, entry-level position is designed to prepare you for a Store Management role in 18-24 months.Program OverviewOur Management & Sales Training Program is a comprehensive...
-
Endoscopy Center Manager
1 week ago
Decatur, Illinois, United States United Digestive Full timeJob SummaryWe are seeking a highly skilled and experienced Registered Nurse Manager to join our team at United Digestive. As a key member of our Endoscopy Center, you will be responsible for overseeing the daily operations of the department, ensuring the delivery of high-quality patient care, and leading a team of nursing staff.Key ResponsibilitiesAssess...
-
Decatur, Illinois, United States Health eCareers Full timeJob SummaryAs a skilled RN, Inpatient Case Manager, On-Call, Emory Decatur, you will play a vital role in optimizing quality and efficiency of care for hospitalized members. Your primary responsibility will be to work collaboratively with physician partners to identify opportunities for improvement and develop safe discharge plans. This will involve daily...
-
Decatur, Illinois, United States Health eCareers Full timeJob SummaryWe are seeking a skilled RN to join our team as an Inpatient Case Manager, On-Call, Emory Decatur. This role will involve working collaboratively with physician partners to optimize quality and efficiency of care for hospitalized members.Key ResponsibilitiesConduct daily utilization and quality review of hospital careMonitor for inefficiencies and...
-
Nurse Aide Training Program
2 weeks ago
Decatur, Illinois, United States River City Center - Decatur, AL Full timeUnlock Your Potential in HealthcareAt River City Center in Decatur, AL, we're committed to empowering individuals to succeed in their healthcare careers. Our Nurse Aide Training Program is designed to equip you with the skills and knowledge needed to provide exceptional patient care.What We OfferFree training with no experience requiredOpportunity to work in...
-
Nurse Aide Training Program
3 weeks ago
Decatur, Illinois, United States River City Center - Decatur, AL Full timeUnlock Your Potential in HealthcareAt River City Center in Decatur, AL, we're committed to helping you launch a rewarding career in healthcare. Our Nurse Aide Training Program is designed to equip you with the skills and knowledge needed to succeed in this field.What We OfferFree Training: Our comprehensive training program is free, with no experience...
-
Construction Program Manager
3 weeks ago
Decatur, Illinois, United States Talent Acquisition Consultant Full timeProgram Manager (CM/PM) Senior Architect/EngineerWe are seeking a highly motivated and experienced Program Manager (CM/PM) with a strong background in leading teams to join our team on a VA Construction Program in Decatur, GA.Key Responsibilities:Lead a team of professionals and act as the Owner's representative on programs from design through construction...
-
Construction Program Manager
1 week ago
Decatur, Illinois, United States Talent Acquisition Consultant Full timeJob Title: Construction Program ManagerWe are seeking a highly skilled Construction Program Manager to join our team. The successful candidate will be responsible for leading a team of professionals and acting as the Owner's representative on major healthcare construction projects.Responsibilities:Lead a team of professionals and act as the Owner's...
-
Banking Center Leader
3 weeks ago
Decatur, Illinois, United States Limitless Decatur Full timeJob SummaryLimitless Decatur is seeking a seasoned professional to lead our Banking Center team as Vice President, Banking Centers. This role requires a strong leader who can foster a culture of excellence, drive business growth, and ensure exceptional customer experiences.Key ResponsibilitiesProvide strategic leadership and guidance to Banking Center...