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ServiceNow Administrator

2 months ago

Charlotte, North Carolina, United States Flexential Full time
Job Description:

As a ServiceNow Administrator at Flexential, you will play a critical role in the administration, configuration, and scripting of our ServiceNow platform. This includes building and maintaining service catalog items, custom automation workflows, and development. You will also be responsible for responding to issues and defect resolution, working closely with stakeholders to gather business needs, design solutions, and create/modifying service catalog items. This role requires frequent learning of new environments and providing solutions for various business segments.

Key Responsibilities:
  • Develop solutions for planned projects/products, analyzing level of effort and implementation time frame estimates.
  • Advise and recommend ServiceNow features to be implemented for requested business requirements.
  • Respond to Incidents and Resolve.
  • Participate in an on-call rotation for platform support.
Requirements:
  • Strong understanding of ServiceNow Core, Incident Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas.
  • Platform code migration via update sets.
  • Support ServiceNow platform integrations with external systems.
  • Experience with Debugging and Troubleshooting.
  • Knowledge with web architecture (HTML, XML, RESTful web services).
  • Experience with scripting languages (JavaScript, PowerShell).
  • Experience with building ServiceNow platform integrations with external systems.
  • Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories.
  • Experience building workflow, business rules, client scripts, and notifications.
  • Knowledge of CMDB concepts.
  • Drive efficiency and platform manageability.
  • Knowledge of the ITSM framework (ITIL).
  • Excellent communication and interpersonal skills.
  • Productive attitude with the focus on progressing the business forward.
  • Strong analytical and problem-solving skills.
Preferred Qualifications:
  • Bachelor's degree in the field of computer science, information systems, or other related degree.
  • 2-3 years of ServiceNow platform experience including development and administration.
  • One of the following certifications (Preferred but not Required): CIS - IT Service Management, CIS - Customer Service Management, Certified System Administrator.
Benefits:
  • Medical, Telehealth, Dental and Vision.
  • 401(k).
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • Life and AD&D.
  • Short Term and Long-Term disability.
  • Flex Time Off (PTO).
  • Leave of Absence.
  • Employee Assistance Program.
  • Wellness Program.
  • Rewards and Recognition Program.
Base Pay Range:

Annualized salary range offered for this position is estimated to be $103,000 - $115,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.

Variable Pay:

Discretionary annual bonus, based on personal and company performance.

EEO Statement:

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.