Room Attendant

2 weeks ago

Clifton, New Jersey, United States Wyndham Grand Jupiter Full time

Job Summary

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. This role requires a high level of attention to detail and the ability to work independently with minimal supervision.

Key Responsibilities

  • Thoroughly clean guestrooms according to standards
  • Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart set-up
  • Remove all trash and dirty linen from guestrooms and hallways
  • Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable)
  • Restock housekeeping cleaning cart for next day's use
  • Replenish chemical bottles
  • Clean room with the door closed according to standards, unless requested to do otherwise by the guest
  • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager
  • Handle items for Lost and Found according to the standards
  • Ensure overall guest satisfaction

Requirements

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Ability to stand during entire shift
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines

About Wyndham Grand Jupiter

Wyndham Grand Jupiter is a leading hotel management company with a portfolio of 21 brands across 9,000 hotels in more than 95 countries. We are committed to providing exceptional guest experiences and delivering outstanding results for our hotel owners.

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