Automotive Operations Manager

24 hours ago

Vancouver, Washington, United States Dick Hannah Chrysler Jeep Dodge Full time
Job Title: Automotive Accountability Manager

At Dick Hannah Dealerships, we're seeking a highly skilled Automotive Accountability Manager to join our team. As a key member of our operations team, you will be responsible for ensuring that our lead management processes are adhered to and our sales processes through marketing systems are conducted effectively and efficiently.

Key Responsibilities:
  • Train sales employees in the use of VinSolutions CRM regarding customer relationships and lead processes.
  • Assign leads to appropriate sales staff and conduct regular audits to ensure proper follow-up and lead conversation.
  • Prepare and present performance reports to sales staff, analyzing metrics to drive improvements.
  • Communicate with vendors such as Autotrader, Edmunds, Carfax, etc. to ensure optimal service and value.
  • Audit OEM websites for accuracy, marketing effectiveness, and pricing strategies. Coordinate with staff to ensure compliance and optimization.
  • Monitor Adsource platforms, ensuring effective advertising strategies and execution.
  • Manage the use of Roadster for online sales and customer interactions.
  • Monitor CSI, online reviews, and reputation on platforms. Implement strategies to enhance customer satisfaction and address negative feedback.
  • Facilitate effective communication across teams to ensure alignment and efficiency.
  • Manage SharePoint for document storage, sharing, and collaboration among staff.
  • Oversee the onboarding process for new hires, providing training and coaching to ensure they are well-prepared.
  • Audit co-op advertising programs to maximize marketing budgets and effectiveness.
  • Serve as primary CRM expert in dealership, understanding all features and functionality, as well as best practices.
  • Manage dealership website by updating staff photos, audit link navigation, and layout/images alignment correct and verified in both mobile and desktop.
Requirements:
  • Physical ability to use computer hardware/software.
  • Computer literate (MS Word, Advanced Excel, Outlook).
  • Organized and extremely detail oriented.
  • Ability to prioritize.
  • Research skills.
  • Proven experience in CRM management, performance evaluation, and vendor management.
  • Strong understanding of the automotive industry and dealership operations.
  • Proficiency with Vinsolutions, Adsource, Roadster, Purple Cloud, Zoom, and SharePoint.
  • Ability to analyze data and make informed decisions to drive performance improvements.
What We Offer:

We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.

We provide a comprehensive benefits package, including medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.

We offer at least 2 paid holidays per year to our Accountability Manager, subject to completion of the introductory period and other eligibility requirements as per company policy.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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