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Cage Assistant Shift Manager

2 months ago

East Chicago Indiana, United States Ameristar Casino Hotel East Chicago Full time
About the Role

We are seeking a highly skilled and experienced Cage Assistant Shift Manager to join our team at Ameristar Casino Hotel East Chicago. As a key member of our operations team, you will be responsible for supervising staff and managing the daily operations of the Cage on a designated shift.

Key Responsibilities
  • Supervise staff and manage the daily operations of the Cage on a designated shift
  • Support and administer operational goals and monitor achievements of performance and profit objectives
  • Adhere to scheduling and coordinate with manager regarding any concerns, with attention to guest satisfaction
  • Assist in the budget process for the department by providing recommendations and supporting compliance to departmental budget initiatives
  • Ensure customer service standards are followed by all team members and address issues as they arise
  • Review and approve Cage documentation based on established levels of authorization in absence of Shift Manager
  • Prepare and review currency transactions reports in absence of Shift Manager on assigned shift
  • Verify vault accountability at end of shift on assigned shift
  • Verify Credit line availability in absence of Shift Manager on assigned shift
  • Responsible for verification of main bank and window cashier drawers
  • Responsible for authorizing checks
  • Prepare customer deposit and safekeeping log
  • Ensure regulatory compliance within area of authority and report potential issues to management
  • Maintain strict confidentiality in all departmental and company matters
Requirements
  • High School Diploma/GED required; or two to four years related customer service experience and/or training; or equivalent combination of education and experience
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
  • Must have excellent verbal and written communication skills
  • Ability to maintain a high level of confidentiality and professionalism
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization
  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems)
  • Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate
About Us

Ameristar Casino Hotel East Chicago is a leading provider of integrated entertainment, sports content, and casino gaming experiences. We are committed to values like diversity and sustainability, and we are seeking talented individuals who share our vision.

We offer a competitive starting salary of $49,000 annually, depending on experience. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.