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Night Auditor

4 weeks ago

Wayne, Pennsylvania, United States Marriott Full time

Job Summary

As a Night Auditor at Marriott, you will be responsible for completing end-of-day activities, including posting charges to accounts, running night audit backup, and rolling the date. This role requires attention to detail and strong organizational skills to ensure accurate financial records.

Key Responsibilities

  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Operate the telephone switchboard station, process requests for wake-up calls, and advise guests of any messages.
  • Complete the Room Rate Variance Report.
  • Process all guest check-ins and assign rooms.
  • Activate or reissue room keys using electronic key machines.
  • Count bank at end of shift and secure bank.
  • Balance and drop receipts according to Accounting specifications.
  • Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
  • Report accidents, injuries, and unsafe work conditions to manager.

Requirements

  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Support team to reach common goals.
  • Comply with quality assurance expectations and standards.

Preferred Qualifications

  • High school diploma or equivalent.
  • Less than 1-year related work experience.
  • No supervisory experience.
  • No license or certification required.