Customer Service Representative

5 days ago


Batavia, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Description

We are seeking a skilled and customer-focused Customer Service Representative to join our team at Clark Holdings Inc. / Tim Hortons. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

About the Role
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Maintain speed of service targets by working efficiently and meeting customers' needs.
  • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Responsibilities
  • Process food orders accurately and efficiently.
  • Clean public spaces, including the dining area, parking lot, and restrooms.
  • Prepare food and beverage orders to meet quality and safety standards.
  • Adhere to all operational standards and guidelines for product preparation.
Requirements
  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work on a team and with multiple employees.
  • Attention to detail and ability to accurately process orders.


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