Dental Office Receptionist

2 weeks ago


Old Bridge, New Jersey, United States Dental Care Alliance Full time

About the Job:

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We are seeking a skilled and customer-focused Patient Service Representative to join our team at Dental Care Alliance. The ideal candidate will have excellent communication skills, be proficient in handling patient inquiries, and possess a strong understanding of dental office operations.

This role plays a crucial part in providing exceptional customer service to our patients and visitors through greeting, scheduling appointments, and assisting with inquiries and phone calls. The successful candidate will have previous experience in a dental, medical, or other healthcare office and knowledge of insurance plans (HMO/PPO).

Key Responsibilities:

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  • Provide exceptional customer service through greeting, smiling, and acknowledging patients upon arrival and dismissal.
  • Promptly address patient questions and concerns in alignment with DCA Policies.
  • Answer telephones, schedule appointments, maintain appointment books, confirm appointments, follow up on no-shows/cancellations, register patients on sign-in sheets, post charges and payments to patient accounts, and check voicemail daily.
  • Maintain a clean and friendly waiting area for patients.

Benefits:

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This role offers a competitive salary of $45,000 - $60,000 per year, based on location and experience. At Dental Care Alliance, we prioritize work-life balance and offer a supportive and collaborative environment.



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