Bankcards Customer Service Representative
3 weeks ago
**About Us**
Bankers' Bank is a leading financial institution dedicated to serving community banks with their payment and financial service needs. With over 1.4 billion in assets, we have 40 years of experience in providing specialized banking products and services to our community bank partners.
**Job Summary**
We are seeking a skilled Customer Service Specialist to join our Bankcards team in Madison, WI. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
**Key Responsibilities**
- Provide timely and effective customer service via phone, email, and mail correspondence
- Manage a high volume of incoming and outgoing requests, ensuring accurate and efficient resolution
- Log customer interactions in recordkeeping systems, utilizing proficient data entry skills
- Complete necessary requests, provide consistent follow-up, and accurately enter information into recordkeeping systems
- Proactively discuss customer needs to fulfill requests accurately and on a timely basis
- Build, maintain, and expand customer and team relationships
- Propose recommended strategies in an amicable way and provide proper documentation of discussions
- Participate in virtual and/or onsite visits for implementation, training, etc.
- Proficiency in data entry
**Requirements**
- Superior customer service skills via phone and email
- Skilled in problem-solving, accuracy, attention to detail, and proficient in computer use
- Adept in learning new systems
- Experience working within the credit/debit card, merchant services industries preferred, but not required
- Associate degree in a business-related field or equivalent experience
**What We Offer**
As a valued member of our team, you will have the opportunity to work with a dynamic and experienced team, contribute to the growth and success of our organization, and develop your skills and expertise in customer service and banking.
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