Bankcards Customer Service Representative

3 days ago


Madison, Wisconsin, United States Bankers Bank Full time
Job Title: Bankcards Customer Service Representative

Bankers' Bank is a leading financial institution dedicated to serving community banks with their payment and financial service needs. We are seeking a skilled Bankcards Customer Service Representative to join our team in Madison, WI.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and mail correspondence.
  • Manage a large volume of incoming and outgoing requests, ensuring timely and accurate responses.
  • Log customer interactions in appropriate recordkeeping systems, utilizing proficient data entry skills.
  • Complete necessary requests, provide consistent follow-up, and accurately enter information into appropriate recordkeeping systems.
  • Proactively discuss customer needs to fulfill requests accurately and on a timely basis.
  • Build, maintain, and expand customer and team relationships.
  • Propose recommended strategies in an amicable way and provide proper documentation of discussions.
  • Virtual and/or onsite visits for implementation, training, etc.

Requirements:

  • Superior customer service skills via phone and email.
  • Skilled in problem-solving, accuracy, attention to detail, and proficient in computer use.
  • Experience working within the credit/debit card, merchant services industries preferred, but not required.
  • Associate degree in a business-related field or equivalent experience.

Location:

Madison, WI



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