Customer Service Representative

2 weeks ago


Essexville, Michigan, United States Hart Medical Equipment Full time
Job Summary

We are seeking a highly skilled and professional Customer Service Representative to join our team at Hart Medical Equipment. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.

Key Responsibilities
  • Assist customers in a professional and courteous manner, responding to their inquiries and resolving any issues they may have.
  • Maintain a positive and empathetic attitude towards customers, providing them with accurate and timely information.
  • Process customer requests, including taking orders, answering questions, and troubleshooting problems.
  • Coordinate with our dispatch team to ensure prompt delivery of medical equipment to customers.
  • Engage in active listening with customers, confirming or clarifying information and diffusing any angry customers.
  • Provide customers with product and service information, including details on Medicare, Medicaid, and third-party payor sources.
  • Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services.
  • Follow company policies and work instructions to ensure accurate billing and insurance processing.
  • Meet or exceed department metrics while providing excellent customer service.
  • Making sales or recommendations for products or services that may complement client needs, as applicable.
Requirements
  • High school diploma or general education degree (GED).
  • 6 months of relevant customer service experience preferred.
  • Excellent interpersonal, written, and oral communication skills.
  • Customer service orientation.
  • Attention to detail.
  • Good data entry skills.
  • Proficiency with computers, with strong typing skills.
  • Ability to work in a fast-paced environment.
Equal Opportunity Employer

Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital status, or veteran status in accordance with the requirements of applicable federal, state, and local laws.



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