Hospitality Team Lead
3 weeks ago
The Hospitality Team Lead will oversee the daily operations of a food service establishment, ensuring excellent customer service, driving sales goals, managing staff, and maintaining high standards in visual merchandising. This role includes training and supervising team members, handling inventory, and upholding store policies and procedures to achieve consistent and efficient store and associate performance.\
Key Areas of Responsibility:\
- Mentor, train and motivate a team of Retail Leads and Cashiers to meet operational goals.
- Monitor staff performance and provide constructive feedback.
- Responsible for opening and closing of store.
- Engage with customers to ensure a positive shopping experience.
- Uphold customer service standards and train staff on best practices.
- Ensure a high level of customer service by addressing and resolving customer complaints or issues promptly.
- Encourage and motivate associates to upsell and cross-sell products.
- Recognize sales needs and report insights to management to improve sales strategies.
- Oversee inventory control, including receiving, transferring, and stocking.
- Monitor product displays to ensure they are clean, organized and visually appealing.
- Maintains store cleanliness, organization, and visual standards.
- Adheres to and enforces Levy/Rank + Rally guidelines.
- Manages cash and credit card handling and reconciles daily transactions.
- Processes Returns and Exchanges using Point of Sale System.
- Manage and oversee the customization process, ensuring accuracy, quality, and timeliness of orders.
- Train associates on customization tools and equipment.
- Maintain customization materials and equipment ensuring they are stocked and in good working condition.
- Oversee the fulfillment process for online orders, ensuring accuracy, timeliness and customer satisfaction.
- Coordinate associates to ensure prompt processing of online orders.
- Resolve any issues with online orders, including returns and exchanges.
- Adheres to Levy Company guidelines as stated in team member training manual and employee handbook.
- Maintains clean and safe work environment.
- Performs other duties as assigned.
Estimated Salary: $40,000/year - $65,000/year (dependent on location)
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