Banquet Server

7 days ago

Klamath Falls, Oregon, United States Running Y Properties Full time
Job Overview

The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the resort. As a key member of the Running Y Properties team, you will be responsible for providing exceptional service to our guests while serving food and beverages in a friendly and efficient manner.

Key Responsibilities
  • Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure rooms are set as contracted and confirm A/V equipment needs.
  • Prepare rooms for use by adjusting lights, sound volumes, and temperature as needed before guests arrive.
  • Communicate with banquet management staff regarding any special needs and ensure events are on time.
  • Ensure proper use, storage, and maintenance of all A/V and meeting room equipment.
  • Maintain high standards of safety and cleanliness in all venue areas of the resort.
  • Communicate any areas of need, problems, and concerns from guests to the Banquet Manager.
  • Update inventory of all Conference Center equipment monthly and store in their appropriate areas.
  • Work with Banquet and Sales Staff to transport items needed for outdoor events on the resort property.
  • Provide all group guests with a lasting experience of the resort with intent for return business.
Additional Responsibilities
  • Maintain proper dining experience by delivering items, fulfilling customer needs, removing courses, and replenishing utensils.
  • Assist Banquet Staff with events and food and beverage services, including serving tables, clearing plates, and running food to and from buffet lines.
  • Deliver alcoholic and non-alcoholic drinks to guests' tables and properly open and pour wine at the tableside.
  • Perform basic cleaning tasks as needed or directed by the Banquet Manager.
  • Greet all guests and owners warmly with an appropriate greeting.
  • Adhere to grooming and appearance standards consistently.
  • Understand and communicate products and services available at the resort.
  • Demonstrate S.E.E. (Smile, Eye Contact, Engage) daily.
  • Comply with all policies and procedures set forth by the property Employee Handbook.
Requirements
  • High school diploma or equivalent preferred.
  • 1 year Banquet or Serving Experience preferred.
  • Excellent oral communication skills required.
  • Positive interpersonal skills required.
  • Must speak English fluently and be able to write in basic English.
  • Ability to lift heavy objects of 25-50 lbs.
  • Food Handlers Card.
  • OLCC Certification.
  • Valid Driver's License.
Working Conditions
  • May be indoor or outdoor setting.
  • Varied weather conditions are expected.
  • Varying schedule to include evenings, holidays, and extended hours as business dictates.

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